Steve Weston - SK Weston & Co
Steve Weston is the Managing Partner of SK Weston & Co, based in Washington DC. Steve himself has over 25 years consulting experience in the field of CX and BPO and he is known globally as an expert i...
21 Des 201813min
Andrei Lepeyev - IBA Group
Andrei Lepeyev is the Director of the Software Development Department at IBA Group in Minsk, Belarus. Andrei is leading teams focused on Mainframes, Machine Learning, Robotic Process Automation (RPA),...
14 Des 201812min
Stefan Osthaus - experience5
Stefan Osthaus is an author, keynote speaker and CX expert based in Dusseldorf, Germany. He is the founder and managing director of experience5, focused on helping companies to manage CX and employee ...
7 Des 201813min
Jim Farnsworth - SYKES
Jim Farnsworth is a legend in the world of CX. Based in Denver, he is EVP and GM at SYKES, heading up their SykesHOME virtual contact centre solution. Jim has been a senior executive at several of the...
30 Nov 20188min
Graham Brown - HGS
Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions (HGS), based in London, UK. We talked about how emerging technologies are changing contact centres and even the contra...
23 Nov 201819min
Traci Freeman - Believe Consulting
Traci Freeman is known to everyone in the BPO industry in South Africa. Based in Johannesburg, Traci runs Believe Consulting and advises BPESA. She was previously the Rockefeller Foundation representa...
18 Nov 20189min
Yoni Epstein - itelbpo
Yoni Epstein is the founder and chairman of itelbpo, based in Jamaica. In the podcast Yoni talks about automation, AI, bots, and what this all means for the contact centre - and the team working insid...
10 Nov 201810min
Morris Pentel - The CX Foundation
Morris Pentel is Chairman of the CX Foundation, a private global foundation focused on best practice in CX. He talks on this episode about how to redesign Voice Of the Customer (VOC) projects to bette...
2 Nov 201813min
