CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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Episoder(74)

The True Digital Experience Everyone Expects, with Maribel Lopez Founder of Lopez Research

Discover how Digital plays a key role in delivering exceptional customer experiences and the strongest competitive advantage a company can focus on.

24 Jun 202110min

The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

Learn how personalization programs have changed over the past decade, and how modern CX leaders use personalization as a competitive advantage.

11 Jun 202110min

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