CX Storytime, Tales from the Customer Journey

CX Storytime, Tales from the Customer Journey

Stories of your customers on their journey, and how they build or break relationships with companies like yours.

Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.

Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Denne podkasten er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(46)

Stop Babysitting, Start Leading - A Leadership Mindset Shift

Stop Babysitting, Start Leading - A Leadership Mindset Shift

(From the Relationships at Work podcast) Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—...

26 Feb 8min

Beyond Quick Fixes: Leading with Long-Term Vision

Beyond Quick Fixes: Leading with Long-Term Vision

(From the Relationships at Work podcast) Leaders often fall into the trap of short-term thinking, sacrificing employee growth and trust for immediate results. In this episode, we dive into why bein...

19 Feb 7min

The Hidden Cost of Leadership Overlooking Employee Workload

The Hidden Cost of Leadership Overlooking Employee Workload

(From the Relationships at Work podcast) In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads. Inspired by a personal story of one...

12 Feb 9min

From Now to Next: Leading Through Cultural Awareness

From Now to Next: Leading Through Cultural Awareness

(From the Relationships at Work podcast) Change is exciting, but it’s also challenging—especially when leaders aim to create a new culture without understanding the one they’ve inherited. In this epis...

5 Feb 8min

Gen Z at Work: The Leadership Wake-Up Call

Gen Z at Work: The Leadership Wake-Up Call

(From the Relationships at Work podcast) Are Gen Z’s workplace demands really the problem, or is it leadership's resistance to change? In this episode, we break down common stereotypes about Gen Z an...

29 Jan 9min

The Leadership Trap: Why 'Working Leaders' Fail to Lead

The Leadership Trap: Why 'Working Leaders' Fail to Lead

(From the Relationships at Work podcast) In this episode, we dive into the hidden dangers of the "working leader" mindset and its impact on organizations. Why do so many leaders get bogged down in t...

22 Jan 8min

Leaders Will Disappoint – And That’s Okay

Leaders Will Disappoint – And That’s Okay

(From Relationships at Work podcast) Leadership is messy because leaders are human. In this episode, we explore how to navigate the inevitable disappointments of leadership—whether as the one leadi...

15 Jan 8min

Beyond the Checkbox: Building a Leadership Learning Plan That Lasts

Beyond the Checkbox: Building a Leadership Learning Plan That Lasts

(From the Relationships at Work podcast) In this episode, host Russel Lolacher tackles the pervasive issue of "checked-box leadership" in leadership training — when organizations send employees to le...

8 Jan 8min

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