Hillary Frey outlines the importance of listening without judgement, without a story or a headline in mind
Did you vote in the last presidential election? Did your candidate of choice win or lose? Were you surprised? Rather than listening to people, the media listened to the polls. The cost of not listenin...
17 Apr 201841min
Vanessa Oshima explains what market research can teach us about listening to customers
When you are told that "you have cancer," your mind just goes blank. Vanessa Oshima had this experience when she was diagnosed with breast cancer. Vanessa's doctor started to systematically go through...
10 Apr 201839min
Listen across cultures and continents - Tom Verghese stresses the importance of understanding your culture before you start to listen to other cultures
In low context, "No" means no. "Yes" means yes. I say what I mean, and I mean what I say. I get to the point, and I am direct. High-context is less clear. Contextual is not only about what is said but...
3 Apr 201836min
Listen like a designer - Mike Rohde unleashes the power of listening to customers and end users
Designers understand the importance of drawing, but what about note taking to visually capture ideas, experiences, and information? What really matters in a conversation? Mike Rohde shares how sketchn...
27 Mar 201826min
Listen like a global business leader - Karen Borg outlines who to listen across cultures, countries and companies
Most organizations, which are groups of people led by someone, are poor at listening. But the tone at the top drives it all. As a leader, if you don't listen to both verbal and non-verbal communicatio...
20 Mar 201844min
Listen like a mediator - Ebohr Figueroa examines the positive power of conflict
Ebohr Figueroa is the principal consultant for Converge International. In this episode, Ebohr and I take a magical tour through modern corporate Australia. He is a world-class moderator who opens a wi...
13 Mar 201846min
Listen like a dialect coach - Sammi Grant helps you understand the impact of breathing has on how you listen to yourself and others
Sammi Grant is a professional dialect/vocal coach and voiceover artist. She has coached over 50 theatrical productions, worked on major television shows, and provided private coaching to countless act...
6 Mar 201839min
Dr Michael Buist describes the impact of limited listening training in the medical profession
Not listening creates a huge cost to the medical system. Dr. Michael Buist is here today, to talk about that cost and the importance of listening in a medical setting. Dr. Michael Buist is a full time...
27 Feb 201851min
