Design Thinking 101

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Future of Higher Education. Our guest today is Bryan Alexander. Bryan is a senior scholar at Georgetown University and runs a consultancy focused on the future of higher education.  Listen to learn about: >> The current state of higher education>> Student loan debt and the financial structure of universities and colleges>> The role of tech and digital platforms in higher ed>> The effects of the lack of population growth and increased longevity on higher education and society>> The connection between higher education and the climate crisis>> How science fiction can help us think about the future Our Guest Bryan Alexander is an award–winning, internationally known futurist, researcher, writer, speaker, consultant, and teacher, working in the field of higher education’s future. He completed his English language and literature PhD at the University of Michigan in 1997, with a dissertation on doppelgangers in Romantic-era fiction and poetry.  Then Bryan taught literature, writing, multimedia, and information technology studies at Centenary College of Louisiana. There he also pioneered multi-campus interdisciplinary classes, while organizing an information literacy initiative. From 2002 to 2014, Bryan worked with the National Institute for Technology in Liberal Education (NITLE), a non-profit working to help small colleges and universities best integrate digital technologies. With NITLE he held several roles, including co-director of a regional education and technology center, director of emerging technologies, and senior fellow. Over those years Bryan helped develop and support the nonprofit, grew peer networks, consulted, and conducted a sustained research agenda. In 2013, Bryan launched a business, Bryan Alexander Consulting, LLC. Through BAC he consults throughout higher education in the United States and abroad. Bryan speaks widely and publishes frequently, with articles appearing in venues including The Atlantic Monthly, Inside Higher Ed. He has been interviewed by and featured in the Washington Post, MSNBC, The Wall Street Journal, US News and World Report, National Public Radio (2017, 2020, 2020, 2020, 2020), the Chronicle of Higher Education (2016, 2020), the Atlantic Monthly, Reuters, Times Higher Education, the National Association of College and University Business Officers, Pew Research, Campus Technology, The Hustle, Minnesota Public Radio, USA Today, and the Connected Learning Alliance.  He recently published Academia Next: The Futures of Higher Education for Johns Hopkins University Press (January 2020), which won an Association of Professional Futurists award. His next book, Universities on Fire: Higher Education in the Age of Climate Crisis, is forthcoming from Johns Hopkins. His two other recent books are Gearing Up For Learning Beyond K-12 and The New Digital Storytelling (second edition). Bryan is currently a senior scholar at Georgetown University and teaches graduate seminars in their Learning, Design, and Technology program. Show Highlights  [01:50] Bryan kicks things off by talking about the state of higher education financing.[03:32] How do we achieve the promise of higher education?[04:10] The idea of debt forgiveness.[04:50] The varying experiences of college students in terms of the financial investment in a degree.[06:45] Issues with the “sticker price” of tuition.[07:20] The real price of tuition.[09:11] The financialization of higher education.[11:25] The digitalization of higher education.[12:02] How the pandemic accelerated the use of digital technology in higher education.[13:10] The contribution of higher education to digital, online content.[14:27] The need for more support for faculty using digital platforms.[15:02] Campus enrollment vs online enrollment.[15:59] Bryan considers the future of higher education and digital tech.[17:47] Backlash against the online learning experience.[20:30] The demographic transition re-shaping the world.[24:17] The increasing healthcare needs of an aging population.[25:19] Population shrink and what it means for higher education.[29:18] The enrollment challenge.[30:41] College enrollment peaked in 2012.[33:04] Lack of enrollment contributes to the financial precariousness of higher ed.[34:46] Higher education is more concerned than ever before about students as people, and devoting resources to helping improve their health and wellbeing.[36:56] The climate crisis and higher education.[37:25] The future evolution of physical campuses.[41:41] The possibility of addressing the climate crisis in higher education.[44:34] Science fiction and thinking about the future.[50:28] The Future Trends Forum. Links Bryan on Twitter Bryan on LinkedIn Bryan on Medium Bryan’s website The Future of Education Observatory The Future Trends Forum Book Recommendations  The Population Bomb, by Paul Ehrlich and David Brower Rainbow’s End, by Vernor Vinge The Highest Frontier, by Joan Slonczewski The Actual Star, by Monica Byrne Academia Next: The Futures of Higher Education, by Bryan Alexander The New Digital Storytelling: Creating Narratives with New Media, by Bryan Alexander Gearing Up for Learning Beyond K-12: Preparing Students and Schools for Modern Higher Education (Solutions) (Off-Campus and Blended Methods of Engaging in Advanced Learning), by Bryan Alexander Other Design Thinking 101 Episodes You Might Like Redesigning a Design School + Designing Higher Ed with Jason Schupbach — DT101 E30 Learning Design with Yianna Vovides — DT101 E58 Design + Afrofuturism + Doomsday Optimism with Raja Schaar — DT101 E91

23 Aug 202251min

Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: >> How language and linguistics affect design>> The interaction of society and language>> Trauma-informed user research>> Researcher self-care>> The importance of asking for help>> Language and technology>> Being mindful about the language used in design Our Guest  Abby is the manager of UX Research and Content at Calendly. She holds a PhD in Hispanic and Lusophone Literatures, Cultures, and Linguistics with specialization in Second Language Acquisition and Sociolinguistics. She loves to nerd out with people about language and research methods, either together or separately. She loves the Oxford comma, but will never correct your grammar Show Highlights [00:57] How and why Abby moved from linguistics to user research.[02:06] The importance of taking the time to think about language as a designer.[03:30] Audience design.[04:15] Aspects of linguistics that are helpful for designers and researchers.[04:45] Being mindful of the language choices you’re making.[05:07] Abby talks about the tone of language/voice.[06:14] Abby’s “superpower.”[07:00] How people understand and use language.[10:03] Abby talks about what happens when stakeholders don’t follow the user research recommendations.[11:22] You have to be a good storyteller for your stakeholders.[12:16] Ways Abby has seen her work come to fruition.[15:14] User research can be revelatory for organizations that have never used it before.[17:06] Trauma-informed research and researcher self-care.[18:03] User research can be intense and emotional.[20:05] Dawan and Abby talk about the importance of asking for help.[22:35] Asking for help is part of what collaboration is.[24:15] Asking for help is working smarter.[25:27] Abby talks about the book she’s writing.[25:56] Cognitive language models.[26:42] Voice-activated assistants.[28:07] Language and chatbot design.[29:34] Thinking about the future of language design.[33:01] Books and resources for researchers and those wanting to learn more about language.[36:52] The way language can play into stigma.[39:39] Abby talks about an example of purposeful language design done at the 18F agency.  Links Abby on LinkedIn Abby on Medium Abby’s website Abby on Women Talk Design On the Dangers of Stochastic Parrots: Can Language Models Be Too Big?, by Emily Bender, Timnit Gebru, Angelina McMillan-Major 18F Book Recommendations  Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions, by Bruce Hanington and Bella Martin Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, by Bill Albert and Tom Tullis Thinking Through Methods: A Social Science Primer, by John Levi Martin The Black Experience in Design: Identity, Expression & Reflection, By Anne Berry, Kareem Collie, Penina Acayo Laker, Lesley-Ann Noel, Jennifer Rittner, and Kelly Waters Your Computer Is on Fire, by Thomas Mullaney, Benjamin Peters, Mar Hicks, and Kavita Philip Mixed Methods: A short guide to applied mixed methods research, by Sam Ladner Algorithms of Oppression: How Search Engines Reinforce Racism, by Safiya Umoja Noble You Can Do Anything, Magic Skeleton!: Monster Motivations to Move Your Butt and Get You to Do the Thing, by Chuck Wendig and Natalie Metzger Language And Power, by Norman Fairclough Discourse and Social Change, by Norman Fairclough Other Design Thinking 101 Episodes You Might Like User Research + Asking Better Questions with Michele Ronsen — DT101 E88 Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 Design Thinking + Learning Science with Adam Royalty — DT101 E18

9 Aug 202246min

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Strategic Foresight. Our guest today is Bart Édes. Bart is a professor at McGill University in International Development. Listen to learn about: >> Future thinking and strategic foresight>> The benefits of using of foresight>> How to start using foresight in your organization>> Teaming up with a futurist>> Three skills decision makers need to prepare for the future>> The Futures Wheel  Our Guest Bart Édes is a policy analyst, commentator, and author of Learning From Tomorrow: Using Strategic Foresight to Prepare for the Next Big Disruption. He focuses on Asian economic cooperation and integration, sustainable development, international trade, trends reshaping the world, and futures thinking. Édes contributes to the work of the OECD Development Assistance Committee's Friends of Foresight Community and Task Force on Foresight for Sustainable Development Finance. Based in Montréal, Édes is a Professor of Practice at McGill University's Institute for the Study of International Development. Show Highlights [01:09] Bart gives a quick introduction to himself.[02:59] The short definition of strategic foresight.[03:50] What does it mean to have ideas about the future?[04:00] Foresight is multidisciplinary.[04:35] There’s been a surge of interest in foresight since the beginning of the pandemic.[05:12] What’s involved in strategic foresight?[06:34] Foresight is not prediction.[06:58] An exercise in foresight yields scenarios.[07:10] Foresight scenarios are not the same as forecasting.[07:57] Looking at emerging drivers of change.[08:56] The 5.5 things you need to know about strategic foresight.[09:23] Why organizations should use foresight.[10:09] Bart talks about foresight work done by the Rockefeller Foundation in 2010.[10:42] Why foresight is becoming more popular now.[12:54] The tendency to focus on the immediate as opposed to the future.[14:29] How to start using foresight in your organization.[14:42] Scanning for weak signals.[15:40] Some trends and new innovations on the rise because of the pandemic.[19:17] How to use weak signals.[21:42] Bart talks about best practices for partnering with a futurist, and where to find free resources on using foresight.[24:11] Bart talks a little about his book, Learning from Tomorrow.[26:08] The Global Trends Report put out by the US National Intelligence Council.[28:04] Three skills Bart wishes today’s decision-makers had.[28:38] Learning from past experience.[29:14] Creating a learning culture.[30:26] Becoming future-oriented.[32:48] How to use the Futures Wheel. Links Bart on LinkedIn Bart on CSIS Bart on Medium Learning from Tomorrow with Bart W. Édes On Strategic Foresight & Reshaping Asia & the World Global Trends Report The Futures Wheel  Book Recommendations Learning from Tomorrow: Using Strategic Foresight to Prepare for the Next Big Disruption, by Bart Édes Other Design Thinking 101 Episodes You Might Like  Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32 Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19

26 Jul 202238min

Jos Harrison is the global head of brand experience and design at Reckitt. We talk about brand experience design and commercial design for good. Listen to learn about: >> Brand building>> Finding ways for companies to do good in a way that builds brand>> Learning design>> Omnichannel communication and its effect on brand building>> Design’s role in creating a better future  Our Guest Jos is obsessed with bringing brands closer to people — in all the ways (big and small) that improve lives, making people happier and healthier. Jos designs experiences for people, communities and societies — never for 'consumers' — and in doing so, he tries to fulfill my responsibility to our planet: protecting and nurturing it in any way I can.  Show Highlights [01:04] Jos talks about Reckitt, building toolkits and frameworks, and the clients they work with.[03:01] Jos’ early background as an industrial and product designer.[03:21] A stint in marketing and commercial interior design.[03:50] Moving into branding, working at Cadbury Schweppes, and experience marketing.[05:14] Starting at Reckitt and diving into OTC healthcare and hygiene branding.[05:40] Finding his place in innovation and brand building.[06:18] Jos talks about the more challenging moments of his career journey.[07:00] Blind spots and education gaps that arise when you’re a student.[10:02] Ways Jos is working to close those gaps in his own team and the teams he works with.[10:11] How humans learn best.[11:56] Design doesn’t lend itself well to formal training.[12:14] Designers learn most when directly involved in solving problems.[12:28] Jos’ team makeup.[14:31] Things Jos wishes designers understood better.[16:48] Mapping is a great way to pinpoint gaps in knowledge and experience.[17:34] Exploring the concept of purpose with Reckitt’s clients.[17:56] Clarifying purpose starts with going back to the beginning of the brand.[18:40] People now expect corporations to make positive effects on the world in some way.[20:59] Jos offers an example using the Lysol brand.[24:03] A fascinating look into the many micro-interactions that, over time, build a brand.[25:32] Easier to build a brand in the past.[26:06] Jos talks about how the industry is different now.[25:24] The omnichannel experience and how it’s made brand building more complex.[27:39] Creating customer cohorts.[28:26] The experience map tool.[29:35] Why it’s important to understand your customer’s attitudes and behavior.[31:08] Why storytelling is so important in design.[34:22] Designers create for someone else.[35:16] People are Jos’ greatest resource for learning.[36:54] Why Jos recommends organizations partner with creatives.[39:27] Jos’ final thoughts about our need for more empathy, and design’s role in fostering more empathy in society.  Links: Jos on LinkedIn Reckitt Five minutes with Jos Harrison Q&A with Jos Harrison of RB How to nail your brand's purpose Get them talking – why designing for advocacy is crucial for FMCG brands Other Design Thinking 101 Episodes You Might Like: Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75

28 Jun 202244min

Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: >> DesignThinkers Group>> Using design thinking in innovation strategy and projects>> The future of work>> Innovative leadership>> International Development>> Change management and “corporate antibodies” Our Guest Marc leads DesignThinkers Group, an innovation support firm with consultants across North America and associates in 20 countries. He uses his technical, business and design skills to help organizations ask the right questions and find innovative solutions through human-centered problem solving methodologies. Marc has led projects for a range of multinational brands, non-profits, foundations, NGOs and public sector agencies both in the USA and abroad. He holds an MBA and Master of Business Informatics from Rotterdam School of Management and a BS in Mechanical Engineering from Clemson University. Marc is an inspiring speaker, a probing strategist, a curious observer of human behavior, and a highly experienced group facilitator. Show Highlights [00:59] Marc gives a brief introduction to DesignThinkers Group.[02:00] His early career in mechanical engineering and working for GE.[02:34] Seeing design first-hand in a GE research lab.[03:47] Representing CT service engineers gave him the chance to interact with customers.[05:08] Shifting into product management.[05:45] Becoming an “accidental consultant.”[06:38] Discovering design thinking.[07:50] Incorporating design thinking into his innovation work.[08:10] Jeanne Liedtka’s social technology concept.[11:32] Working with clients and showing what’s possible with design thinking.[11:58] Learning design thinking isn’t just about taking a class. You have to practice it.[12:38] Using design thinking to design the project.[13:07] Creating the guiding star for the project.[15:48] Working with company cultures.[17:41] One of Marc’s favorite questions.[19:10] The future of work.[19:48] Echoes of the Industrial Revolution.[20:49] Marc offers thoughts on what makes a strong innovative leader.[22:53] Exploring the opportunities, offered by design thinking and human-centered design, for improving how we work.[23:53] Why Marc doesn’t like the term “empathy building.”[24:30] Better connecting with customers leads to better serving them.[27:24] Pitfalls of personas.[28:27] Marc and Dawan talk about using Indi Young’s mental models instead of personas in design work.[32:01] Working as a designer and innovator means you’re always learning.[32:45] Books and resources Marc recommends.[34:41] Being with clients is Marc’s biggest learning space.[35:04] Marc talks about a co-creation workshop DesignThinkers Group did in Cambodia and using design thinking to solve wicked problems.[39:15] Some other projects DesignThinkers Group has worked on.[41:47] Innovation requires putting something of value out into the world.[43:55] Innovation is all about change, and change management.[44:19] A project DesignThinkers Group did with a large corporation that wanted to tackle the issue of gender representation in top leadership roles.[46:21] Corporations and the status quo fight back against change.[47:47] The responsibility designers have to work on better inclusivity and representation in design.  Links Marc on Twitter Marc on LinkedIn DesignThinkers Group DesignThinkers Group on Twitter DesignThinkers Group on LinkedIn Design Talk What is Design Thinking? Delivering Innovative Solutions Through Service Design Thinking With Marc Bolick How Design Thinking Can Take Service to Another Level, interview with MarcSeth Godin Dave Gray Wednesday Web Jam Book Recommendations The Connected Company, by Dave Gray and Thomas Vander Wahl Gamestorming, by Dave Gray and Sunni Brown This is Marketing: You Can’t Be Seen Until You Learn to See, by Seth Godin Permission Marketing: Turning Strangers into Friends and Friends into Customers, by Seth Godin This is Service Design Thinking: Basics, Tools, Cases, Marc Stickdorn, Jakob Schneider This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71 Looking for a design job? Maybe you’d like mine!

9 Jun 202251min

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast.  This episode continues where episode 89 on crafting transformation stories left off, and focuses on telling your solution’s transformation story.  This episode is based on this article: ALD011 // Protect Your Solutions with Transformation Stories: Part 2 — Telling Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:54] What is a transformation story?[01:15] The magic bridge.[01:44] Defining a good transformation story.[02:19] Fluid Hive’s Story Shield checklist.[02:28] Story.[03:14] Translating.[03:49] Shape-shifting.[04:21] The 360 perspective.[04:40] Be Bold.[05:10] Be Natural.[05:36] Always Ask.[06:05] Avoid the Spandex.[06:50] Fluid Hive’s free thinking tool will help you tell your solution’s transformation story. The Design Thinking 101 Podcast’s Ask Like a Designer series  Ask Like a Designer — DT101 E61 Design, and One Question to Rule Them All // ALD 002 — DT101 E63 There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77 Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79 The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87 Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89

26 Mai 20227min

Raja Schaar is an industrial designer, afrofuturist and doomsday optimist. She is the Director at Drexel University's product design program and co-chair of the Industrial Designers Society of America, Diversity Equity and Inclusion Council. Listen to learn about: >> Raja’s career in design>> Climate change and design>> How Raja uses science fiction and futurism in her teaching and work>> Black Girls STEAMing Through Dance>> Social Impact Design>> The power of design>> Media resources for designers wanting to explore future-thinking Our Guest Raja Schaar, IDSA (she/her) is Director and Associate Professor of the Product Design Program at Drexel University’s Westphal Collage of Media Arts and Design. She co-chairs IDSA’s Diversity, Equity, and Inclusion Council is the past Education Director for the organization. Raja studies the ethical implications of design and technology through the lenses of speculative design and climate change. Her current projects address biases maternal health through wearable technology and participatory design; community-based co-design for engaging black girls and underrepresented minorities in STEM/STEAM; and generating frameworks and tools to embed Afrofuturism, biomimicry, sustainability, and climate justice into Design praxis.  Show Highlights [02:09] Raja takes us on a fun trip through her childhood “what do you want to be when you grow up?” dreams.[05:47] STEM and creativity.[06:24] How Raja ended up going into industrial design in college.[09:03] The interdisciplinary design class that changed everything.[11:37] Diving into materials life cycles and sustainability in her junior year.[13:31] Why Raja got angry at her major and wanting to change the way we do design.[16:37] Volunteering at a science museum and discovering a love of exhibition design.[17:22] Replacing the museum’s carpet tile introduced Raja to Interface, Inc. and their sustainable modular carpet system.[19:28] Product design can be ethical and sustainable and conscientious of its environmental impact.[20:38] Creating a conceptual project for the Children’s Museum of Atlanta.[21:13] Graduate school and studying critical pedagogies and looking at new ways of teaching rooted in social change.[21:59] How Raja got into teaching.[23:52] Raja talks about some of the design challenges she’s passionate about right now.[24:03] Climate change.[24:34] Economic accessibility and inclusion.[24:50] Usability.[25:27] Social impact design.[26:00] Who has access to the power of design?[28:00] Raja’s mission to open the doors of design to young black girls.[28:40] What Raja loves about design.[30:06] The true power of design.[31:14] Founding Black Girls STEAMing Through Dance at Drexel.[32:37] Looking at the effects of climate change on communities of color worldwide.[35:01] Science fiction and speculative design in Raja’s work.[35:18] Everybody’s a futurist.[36:14] Raja’s love of science fiction came from her parents.[37:08] Reading Mary Shelley’s Frankenstein in an engineering ethics class.[40:25] There’s a lot to learn from science fiction’s futurist thinking.[41:41] Using ideas from science fiction in her work on climate change.[44:54] Raja calls herself a “doomsday optimist.”[49:35] Octavia Butler’s Parable of the Sower.[53:25] Looking at the world through the eyes of black women.[58:14] The connection between science fiction and speculative design.[58:41] Designing the future.[1:01:10] Speculative design allows us to ask deep questions.[1:01:46] The Keurig K-Cup example.[1:04:35] Speculating and futuring has to be part of how we teach and learn.[1:05:07] The importance of reflecting on our own design decisions and their potential future consequences.[1:06:36] Books and resources Raja recommends for those wanting to explore...[1:07:07] Climate change.[1:15:25] The role of technology in society.[1:16:19] Netflix’s documentary, Coded Bias.[1:30:29] Doomsday and the idea of the point of no return.[1:33:23] The Avengers’ Thanos as a hyper-violet environmentalist.[1:38:40] Thinking about where we’re at now, and what future we want? Links Raja on LinkedIn Raja on Instagram Raja on Drexel University Raja on IDSA Drink in Design: Raja Schaar & Ann Gerondelis on Bio-Inspired Design Tulane Taylor Center: March Design Thinking Breakfast with Raja Schaar, IDSA Coded Bias on Netflix Book Recommendations The Green Imperative: Ecology and Ethics in Design and Architecture, by Victor Papanek Design for the Real World: Human Ecology and Social Change, by Victor Papanek Algorithms of Oppression: How Search Engines Reinforce Racism, by Safiya Umoja Noble Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy, by Cathy O’Neil Design Justice: Community-Led Practices to Build the Worlds We Need, by Sasha Costanza-Chock How Long 'til Black Future Month?: Stories, by N. K. Jemison The Giver, by Lois Lowry Philip K. Dick's Electric Dreams The Lorax (Classic Seuss), by Dr. Seuss Movie/TV Recommendations For designers wanting to think about climate change: Avatar, Fern Gully, Waterworld, Elysium, Snowpiercer, The Expanse For designers wanting to think about the role of technology in society: Minority Report, Omniscient, Interstellar Futurist: Matrix, Terminator, Wall-E Other Design Thinking 101 Episodes You Might Like Speculative Design + Designing for Justice + Design Research with Alix Gerber — DT101 E27 A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Working and Leading at the Intersection of Engineering, Business and Design with Kevin Bethune — DT101 E76

17 Mai 20221h 51min

Dr. Jane Hession and Ronan Healy are the founders of How Might We, a service design studio in Ireland. We talk about Lego Serious Play, creating together, and designing for being. Listen to learn about: The importance of giving adults permission to be playfulThe LEGO Serious Play methodHow LEGO Serious Play can unlock creativity and innovationThe changing view of the workplace and how teams work post-COVID-19Design for Being philosophy Our Guests Dr. Jane Hession and Ronan Healy are co-founders of How Might We, an Irish Service Design studio that facilitates meaningful conversations to improve employee and customer experiences. At the very core of their studio’s capability is the LEGO SERIOUS PLAY method. They LEGO Serious Play to make service design and systems thinking more accessible to organisations. Ronan and Jane believe the LEGO Serious Play method has untapped potential in the corporate world and they see great potential for its usage. Show Highlights [01:24] Ronan and Jane talk about their very different career paths into service design.[05:32] Moving home to Ireland after living in Australia and founding their studio.[07:04] The How Might We studio and its services.[09:44] An introduction to the LEGO Serious Play method.[10:37] The role listening plays in How Might We’s workshops.[10:58] The need for bravery and vulnerability in managers wanting to use Lego Serious Play.[11:44] The importance of play.[14:01] LEGO Serious Play encourages marginalized team members to speak up and share ideas.[15:07] The three-step process Jane and Ronan start their workshops with.[17:45] How LEGO Serious Play taps into our innate curiosity.[18:21] Play as a prehistoric survival mechanism.[19:33] The way in which Legos draw people into the experience.[20:18] Jane offers thoughts on ways organizations can use LEGO Serious Play.[20:44] COVID-19 is changing the way teams work and our ideas about the workplace.[23:33] Using LEGO Serious Play with systems thinking and design.[27:02] Embodied cognition.[30:16] LEGO Serious play creates a social environment.[31:31] Play vs playfulness.[32:37] LEGO Serious Play as an extension of the mind.[33:21] Ronan talks about the coherent communication that happens in a LEGO Serious Play session.[34:27] Prototyping ideas using LEGO Serious Play.[37:13] Having a physical object to play with can help teams better grasp the system they are working with, and subsequently ask better questions about the problem they are trying to solve.[39:57] LEGO Serious Play democratizes the design process and levels organizational hierarchies.[41:30} Jane and Ronan talk about how they work with clients.[47:31] Designing for being.[55:29] Complex Responsive Processes Thinking.[56:12] LEGO Serious Play is open source.[57:00] Be Brave and Play. Links Dr. Jane Hession on LinkedIn Ronan Healy on LinkedIn Ronan Healy on Twitter How Might We websiteHow Might We on Twitter How Might We on Instagram How Might We on LinkedIn Listen Notes: Dr. Jane Hession and Ronan Healy, The Power of Play Lego Serious Play applications to enhance creativity in participatory design Threshhold Concepts, LEGO Serious Play and whole systems thinking: towards a combined methodology An Introduction to Complex Responsive Process: Theory and Implications for Organizational Change Initiatives Ralph Stacey on complex responsive processes of relating at the Complexity and Management Conference Other Design Thinking 101 Episodes You Might Like Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83 A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17

12 Apr 202258min