666: Amazon Tests AI Powered Customer Support Agents
The automated agents use machine learning rather than rules and refer requests they can’t handle to human representatives. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO Hea...
17 Mar 20209min
665: 7-Eleven to Expand Evolution Store Concept
The concept serves as a testing ground for 7-Eleven to try various offerings like made-to-order food and beverages. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO Heavy http...
16 Mar 20209min
664: New Bill Could Make eCom Companies Liable for Counterfeit Goods
The legislation comes as U.S firms struggle to combat the sale of fake goods online. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO Heavy https://twitter.com/johnsuder Bart ...
13 Mar 20209min
663: Walmart Tests Subscription Program to Compete with Prime
The program is expected to launch as a rebrand of Walmart’s existing Delivery Unlimited service. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO Heavy https://twitter.com/joh...
12 Mar 20208min
662: Amazon's One-Tap Rating System Helps Fight Fake Reviews
The change has already led to an increase in overall customer feedback, a competitive advantage that Amazon has over many of its competitors. Hosts: John Suder (@johnsuder) Producer and Director of Ma...
11 Mar 20208min
661: Banana Republic Enlists Postmates for Clothing Delivery
Shoppers within the delivery radius won't even have to pay a delivery fee. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO Heavy https://twitter.com/johnsuder Bart Mroz (@bar...
10 Mar 202010min
660: Amazon Opens First 'Go Grocery'
It's more than three times the size of other Go stores and features around 5,000 products compared to Amazon Go’s 500 to 700. Hosts: John Suder (@johnsuder) Producer and Director of Marketing at SUMO ...
9 Mar 20208min
659: Walmart Launches Walmart Fulfillment Services on its Marketplace
The new service, called Walmart Fulfillment Services, stores, picks, packs and ships items ordered from third parties on walmart.com. Hosts: John Suder (@johnsuder) Producer and Director of Marketing ...
6 Mar 20206min
