AI and Ethics with I-Sah Hsieh
SAS Principal Social Innovation Manager I-Sah Hsieh joins FTA COO Ryan Minnick for an exciting and at times philosophical discussion of AI and how the intersection of trust and credibility will play a...
24 Apr 202452min
Customer Experience and 'Voice of the Customer' with Mike Lee
The Utah State Tax Commission is taking an associative approach to meeting customer needs by understanding the customer journey from the beginning. It’s part of Utah’s “Voice of the Customer” project ...
29 Feb 202421min
What Makes a Great Workplace with Bob Grennes and Rob Woods
In this competitive labor market, businesses and organizations of all types are looking for every advantage when it comes to recruiting and retaining talented people. This is especially challenging fo...
31 Jan 202446min
What is the National Taxpayer Advocate Service? With Erin Collins, National Taxpayer Advocate, IRS
The Taxpayer Advocate Service (TAS) office plays a critical role working in the interest of the federal taxpayers. In this episode of the FTA Tax Breaks podcast, we talk with the TAS director, Nationa...
5 Jan 202429min
Taxpayer Experience with Courtney Kay-Decker
On this episode of FTA Tax Breaks, IRS Deputy Chief Taxpayer Experience Officer Courtney Kay-Decker joined us for a look inside the IRS’s Taxpayer Experience Office (TXO). And there was plenty to talk...
1 Des 202349min
Project Management with Frank Nestore
Ryan sits down with Frank Nestore, VP at Mathtech, to discuss project management, how projects differ between government and the private sector, and what makes a project successful.
1 Nov 202355min
Communications in Government with Dia Harris and Rebecca Lopez Kriss
In this episode, guests Dia Harris from the North Carolina Department of Revenue and Rebecca Lopez Kriss from the Philadelphia Department of Revenue join Ryan Minnick, FTA COO, for a conversation abou...
10 Okt 202354min
Emotional Intelligence with Cash Ashley, AWS EQ Evangelist
Chris "Cash" Ashley, Principal EQ Evangelist at AWS, joins FTA's COO Ryan Minnick for a conversation about neuroplasticity, emotional intelligence (EI or EQ), the science that supports it, and how EQ ...
31 Aug 202336min
