Future Shop Podcast with WSL

Future Shop Podcast with WSL

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

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Episoder(113)

EP105: TikTok Shop, Agentic AI, and the Future of Retail Trust with Kelsie Johnston

EP105: TikTok Shop, Agentic AI, and the Future of Retail Trust with Kelsie Johnston

Join host Wendy Liebmann as she sits down with Kelsie Johnston, a retail strategist with a career spanning Macy’s, Walmart, Coty, and most recently, TikTok. In this episode of Future Shop, Kelsie brea...

28 Jan 38min

EP104: Retail’s Next Act: Human Connection in an AI World with Christi Geary

EP104: Retail’s Next Act: Human Connection in an AI World with Christi Geary

In this episode of Future Shop, Wendy Liebmann sits down with Christi Geary, EVP at Advantage Marketing Partners, to explore the evolving landscape of retail and the enduring power of the human connec...

5 Jan 37min

EP103: Agentic AI vs. Human Connection: The Future of Retail Explained with Andy Murray

EP103: Agentic AI vs. Human Connection: The Future of Retail Explained with Andy Murray

In this episode of Future Shop, Wendy Liebmann sits down with retail veteran Andy Murray to dissect the conflicting forces impacting the modern shopper. From the bifurcated "K-shaped" economy to the r...

17 Des 202540min

EP102: The Agentic AI Revolution: What Companies Need to Know for 2026 with Justin Honaman

EP102: The Agentic AI Revolution: What Companies Need to Know for 2026 with Justin Honaman

In this episode, Wendy Liebmann and Justin Honaman (Amazon Web Services) dive into the chaotic yet exciting world of retail and technology as 2025 wraps up. From AI’s real-world impact on commerce to ...

11 Nov 202534min

EP101: How to Build a Brand with Purpose, one Retailer at a Time with April Showers

EP101: How to Build a Brand with Purpose, one Retailer at a Time with April Showers

In this episode, Wendy Liebmann sits down with April Showers, the founder of Afro Unicorn®, a brand born from purpose, community, and the need for representation. They discuss how April’s personal pa...

29 Okt 202534min

EP100: How America Shops® in Chaos. What’s Worth It Now?

EP100: How America Shops® in Chaos. What’s Worth It Now?

In this milestone episode, Wendy Liebmann celebrates 100 episodes of Future Shop with WSL’s newest Director of Research & Insights, Rich Kaminski. Together, they unpack the latest How America Shops® i...

7 Okt 202532min

EP99: The Future of Category Management with Gina Zilleox, Glanbia Performance Nutrition

EP99: The Future of Category Management with Gina Zilleox, Glanbia Performance Nutrition

In this episode, Wendy Liebmann talks to Gina Zilleox, Senior Director Category Management, Glanbia Performance Nutrition about the need to make dramatic assumptions about the competitive landscape in...

23 Sep 202538min

EP98: AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS

EP98: AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS

In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as t...

4 Sep 202535min

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