Jay and Kristi Article Discussion -The Hardest Part of SaaS Companies at Each Stage”
Kristi Faltorusso and Jay Nathan talk through a blog article titled 'The Hardest Part of SaaS Companies at Each Stage'. Running through the article, they discuss their experience and perspectives for ...
12 Jul 202244min
Importance of Developing the Front-Line of Customer Success
Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being d...
28 Jun 202243min
Worlds colliding: PLG + Customer Success
Today, we are joined by Kyle Poyar, an Operating Partner from OpenView. The OpenView team are experts and leaders in the space of Product-Led Growth (PLG) companies. Kyle helps us better understand ho...
27 Mai 202243min
Leading the charge on digital-first customer success
Carlos Quezada and Matt Harmon join the podcast today from HPE Aruba, where they lead customer success as a service. They've been leading the charge on building digital-first experience (and even winn...
25 Mai 202253min
Around the Horn with Kristi, Jay, and Jeff
Today, we dive into the depths of our LinkedIn content. We try to surface old posts to drum up discussion and opinion... QBRs Customer journey Scaled customer success You can find Kristi here: https:...
24 Mai 202237min
CS Blueprint: Key Metrics for Customer Success
In this week's CS Blueprint, Jay and Kristi, discuss whether what the right metric for customer success teams is - does focus on NRR create lazy CSMs? _______ If you want to join the discussion with t...
18 Mai 202236min
Enabling a Customer-First Experience with Jeetu Mahtani
Jeetu Mahtani, EVP of Customer Success at HubSpot joins Jeff and Jay to talk about HubSpot's customer success organization. They jump into enabling a positive sales and success partnership and how to ...
26 Apr 202248min
Coast to Coast with Ben Shapiro
Jeff sits down with fellow HubSpot Podcast Network host, Ben Shapiro to chat about podcasting, new media, and delivering valuable content. Ben is the host of the MarTech Podcast Connect with Ben o...
14 Apr 202240min
