Going Above and Beyond w/ CSM Office Hours
This week the topic for discussion is around going above and beyond for your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the d...
17 Nov 202129min
Customer Success Metrics w/ Ryanne Doumet
Today, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Ret...
15 Nov 202137min
Important Criteria for CSM Training w/ CSM Office Hours
This week we are discussing important criteria to consider for CSM training A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion wi...
12 Nov 202128min
Customer Research The Right Way w/ Chris Walker
This week Chris Walker, CEO of Refine Labs, joins the show to discuss marketing and customer research. If you want to join the discussion with thousands of other customer success leaders, join Gain...
10 Nov 202145min
Delivering Better Service w/ CS Leadership Office Hours
In this week's session of Customer Success Leadership Office Hours, the topic is around collecting insights to deliver better service and how to lead and connect with a new team. A weekly segment: C...
5 Nov 202130min
The 10 Customer Commandments w/ Megan Bowen
In today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments. Megan's post on The 10 Customer Comman...
6 Okt 202140min
Utilizing Health Scores w/ Sean Fleming
Today Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable. If you want to join the discussion with thousands of other customer succe...
4 Okt 202138min
Creating More Brand Advocates w/ Gurdev Anand
Today Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement. If you want to join the discussion with thousands of other customer success leaders, jo...
21 Sep 202140min
