Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Episoder(295)

Actionable Takeaways w/ CSM Office Hours

Actionable Takeaways w/ CSM Office Hours

A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: htt...

3 Mai 202131min

The Seven Pillars of Customer Success with Wayne McCulloch

The Seven Pillars of Customer Success with Wayne McCulloch

This week, Wayne McCulloch joins us to discuss driving impactful client outcomes for your company! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow...

30 Apr 202139min

What We’re Focusing on in Q1 w/ CS Leadership Office Hours

What We’re Focusing on in Q1 w/ CS Leadership Office Hours

A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Re...

28 Apr 202123min

In Product Experience

In Product Experience

A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...

26 Apr 202133min

Categorizing and Keeping Track of Current Customers w/ CSM Office Hours

Categorizing and Keeping Track of Current Customers w/ CSM Office Hours

A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: htt...

23 Apr 202125min

Building Advocacy w/ Kevin Lau

Building Advocacy w/ Kevin Lau

Kevin Lau joins us this week to talk about building advocacy and advocates! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaing...

21 Apr 202135min

Industry Expertise or CSM Skills? w/ CSM Office Hours

Industry Expertise or CSM Skills? w/ CSM Office Hours

A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...

19 Apr 202127min

All Aboard the Community Hype Train w/ Holly Firestone

All Aboard the Community Hype Train w/ Holly Firestone

Holly Firestone joins us this week to talk about all things community, including the importance of listening to your community! If you want to join the discussion with thousands of other customer succ...

16 Apr 202137min

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