Integrating customer success (Stacie Ward, Red Canary)
This week we sat down with Stacie Ward, VP Customer Care at Red Canary. Her tenure in both sales and CS has made her an expert at taking an integrated approach to CS. She's really looking at ways to b...
21 Jan 202030min
How customer success operations can help scale (Jennifer Kirkland, Conversica)
Jay and Jeff are joined by Jennifer Kirkland, Vice President of Customer Success Operations and Professional Services at Conversica and an experienced leader in CS Ops, account management, and product...
4 Des 201932min
Scaling customer success (Nalu Medeiros, foreUP Golf)
Nalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloud-based point-of-sale software for the golf industry based in the Silicon Slopes (aka ...
22 Nov 201934min
How can marketing help partner with customer success (Cindy Zhou, LogRhythm)
Jeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where their security intelligence and analytics platform enables organizations to detect, cont...
8 Nov 201933min
What is Customer Success Webinar w/ Jeff Breunsbach
On part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s worked with over 30 SaaS companies during his tenure at Customer Imperative’s an...
30 Okt 201921min
Marketing to our current customers (John Wood, 3 Point LLC)
On today's episode we are bringing on John Wood for our first install of Jam Session's, where we connect with fellow CS consultants to dive Into topics surrounding customer success. For this episode...
28 Okt 201917min
Focusing on outcomes that customer success can help drive (Drew Kelley & Dave Duke, MetaCX)
For episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how businesses manage their customers and how customers manage their vendors. Dave Duke sh...
16 Okt 201934min
Starting customer success from the ground-up (Carrie Gregg, Ministry Brands)
Welcome back! This episode Jeff sat down with Carrie Gregg from Ministry Brands, a family of software companies across North America, serving more than 115,000 churches and faith-based organizations t...
16 Okt 201932min
