Want to Become a World Class CSM?
In this 10-minute trumpet, Jeff Breunsbach shares his views on how CSMs should be preparing for career growth. Instead of the Enterprise-level CSM being the goal, focusing on building scaled CS skills...
3 Jul 20238min
The Vault - Where does Community fit into your Customer Success Strategy?
In this Vault episode from October, 2020, Joe Huber, formerly the Customer Community Strategist at Sprout Social joins Jeff to talk about the impact of community as a part of your organization. Not on...
26 Jun 202332min
Jay Nathan’s Take on CS
First aired on Leadership Masterclass on June 4, 2023, Jay Nathan joins Subha Shriniivasan to discuss multiple aspects of Customer Success. From the start of Gain Grow Retain to Jay's thoughts on Cust...
19 Jun 20231h 3min
Using Events to Strengthen Your Customer Experience
Events are no longer a 'nice to have' for companies. Instead, they are opening the doors to stronger relationships and engaging with customers to become a massive opportunity in a people-first Go-to-M...
12 Jun 202343min
The Vault - How CS Operations can Help Scale
This week GGR dusts off another gem from the past, this one from December 4, 2019. A strong CS Ops team can make a huge difference within an organization and be a force multiplier for the entire CS t...
5 Jun 202332min
Renewals
Where should renewals live, and why it doesn't really matter... That's the focus of a conversation between Julie Fox, Senior Manager of CS at FloQast and Jeff Breunsbach this week. Regardless of which...
8 Mai 202346min
Focus on Your Customer
Are your customer meetings focusing on your product or your customer? If you are spending time talking about your product, you are leaving a lot of value on the table (and probably finding it difficul...
1 Mai 202342min
Making Your CSMs Become Great Change Management Experts
Your customer won't wake up tomorrow thinking "I cannot wait to use XX product more today!" Jeff Breunsbach takes some time to look at the role change management plays in product adoption. Look for wa...
17 Apr 20237min
