Navigating Auto Repairs With Empathy With Lee McWilliams of Midas
Lee McWilliams is the store manager for Midas in Eden Prairie, Minn., where he oversees a customer service team in the automotive repair industry. With a keen understanding of the pivotal role custome...
20 Mar 202425min
Keys to Customer Engagement With Jason Widmer of AAA Auto Repair and Darren McLea of DJM Solutions
Darren McLea is a tire sales trainer and the Founder of DJM Solutions, specializing in tire sales, repairs, and elevating the customer experience within the tire and auto repair industry. With a passi...
13 Mar 202426min
Nurturing Organizational Cohesion and Camaraderie With Walter Lybeck of Point S Tire
Walter Lybeck is the CEO of Point S Tire and Auto Service. Originally from McMinnville, Oregon, growing up in a tight-knit community instilled in Walter a strong work ethic from a young age, starting ...
6 Mar 202433min
Secrets of Exceptional Service With Cristol Duke and Heather Langdon of Gerald's Tires & Brakes
Heather Langdon is a Customer Service Representative at Gerald's Tires & Brakes. Heather's journey into the tire business began when she applied for a position at Gerald’s to help her husband buy a mo...
28 Feb 202422min
Generational Wisdom and Customer Focus With Clint and Clay Watts of Gerald's Tires & Brakes
Clint and Clay Watts are the third-generation owners of Gerald's Tires & Brakes in Charleston, South Carolina. Their grandfather, fondly known as "Big Daddy," instilled in them the ethos of hard work ...
21 Feb 202424min
Exceptional Tires, Equal Treatment With Charles Vickery of Beggs Tire & Wheel
Charles Vickery brings over a decade of tire expertise to his role as Store Manager at Beggs Tire & Wheel. Hailing from Prineville, Oregon, his journey in the tire industry began in the small town wh...
14 Feb 202419min
Work Experience Must Be Rewarding and Fun: Danny Smith of Same Day Auto Repair
Danny Smith is the CEO of Same Day Auto Repair. With a background in the auto industry that spans over 28 years, Danny's career began in high school, working for Chevrolet and steadily advancing throu...
31 Jan 202432min
Shaping Pros Through Innovative Training With Scott Blair of T.R.A.C.K. Auto Training and Network
Scott Blair is the creator, host, and an instructor at T.R.A.C.K. Auto Training and Network. He is also Managing Partner of 2U Tire of Alabama and Co-founder of 2U Mobile Solutions. His automotive jou...
24 Jan 202423min
