Revisiting “Jobs To Be Done” with Clayton Christensen
In this repeat episode, we honor the legacy of HBS professor Clayton Christensen, who passed away on January 23, 2020. The legendary management thinker was best known for his influential theory of “di...
27 Jan 202025min
Why Business Leaders Should Solve Problems Beyond Their Companies
Rosabeth Moss Kanter, professor at Harvard Business School, believes the world demands a new kind of business leader. She says so-called “advanced leaders” work inside and outside their companies to t...
21 Jan 202024min
A New Way to Combat Bias at Work
Joan Williams, professor and the founding director of the Center for WorkLife Law at the University of California’s Hastings College of the Law, says that it's extremely difficult for organizations to...
14 Jan 202026min
Setting a High Bar for Your Customer Service
Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton...
7 Jan 202023min
The Right Way to Form New Habits
James Clear, entrepreneur and author, says that the way we go about trying to form new habits and break bad ones — at work or home — is all wrong. Many people, he says, focus on big goals without thin...
31 Des 201926min
How One CEO Successfully Led a Digital Transformation
Nancy McKinstry, CEO of Wolters Kluwer, has successfully shifted her company’s business to digital products over 15 years. The Dutch multinational started in the 1830s as a publishing house and now ea...
24 Des 201924min
The Art of Asking for (and Getting) Help
Wayne Baker, professor at the Ross School of Business at the University of Michigan, has spent much of his career researching the best way to effectively ask for help at work. Whether you're solicitin...
17 Des 201925min
The Tipping Point Between Failure and Success
Dashun Wang, associate professor at Kellogg School of Management, crunched big datasets of entrepreneurs, scientists, and even terrorist organizations to better understand the fine line between failur...
10 Des 201923min
