Hire The Smile: Why People Don’t Give Honest Feedback
In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you can do to get employees to be more open to providing feedback. Articles Mentioned: T...
29 Jun 202140min
Hire The Smile: Rethinking Compensation
In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact that minimum wage rates have on this. Following many articles, we discuss work...
15 Jun 202148min
Hire The Smile: Step Up or Move On
In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and guidelines for ending employment. Articles Mentioned: Why progr...
2 Jun 202143min
Hire the Smile: 5 Tips To Prepare Your Veterinary Practice To Open
In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice as everything begins to reopen. We will be discussing leadership, communication...
18 Mai 202141min
Hire The Smile: Managing Disruptive High Performers in Your Vet Practice
In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that is also disruptive or difficult to handle. We discus...
4 Mai 202142min
Hire The Smile: Employee Goals to Improve Practice Performance
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance reviews. Articles Referenced In This Episode: Popular ...
20 Apr 202136min
Hire The Smile: Making Difficult Conversations Easier
Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas Stone, Dr. Mike Pown...
6 Apr 202138min
Hire The Smile: Using Feedback To Your Advantage
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we di...
23 Mar 202146min
