Bruce Hamilton on Toast Kaizen and the Power of Teaching Lean Through Story
In this episode of KPI Fireside, Keith Norris sits down with Bruce Hamilton, the legendary “Toast Kaizen” teacher, to explore how storytelling can unlock a culture of continuous improvement. Bruce sha...
22 Sep 20251h 1min
Cindy Deekitwong on How to Inspire Teams and Connect With Customers
In this episode of KPI Fireside, host Keith Norris sits down with Cindy Deekitwong, a global sales and marketing executive with over 20 years of experience across specialty chemicals, semiconductors, ...
15 Sep 202554min
Bob Luna on EQ, NPS, and the Metrics That Drive Real Improvement
In this episode of KPI Fireside, Keith Norris sits down with Bob Luna, a leader who has scaled businesses from $3 million to $500 million across industries like medical devices, pharmaceuticals, and e...
8 Sep 20251h 2min
Monika Mangla on How CI is Evolving In The Age of AI
In this episode of KPI Fireside, Keith Norris sits down with Monika Mangla, Managing Director at Accenture and a global leader in finance and digital transformation, to explore how continuous improvem...
1 Sep 202559min
Christine Lavoie on How Great Leaders Build a Culture of Improvement
In this episode of KPI Fireside, Keith Norris sits down with Christine Lavoie, Lean Six Sigma Black Belt and Operational Excellence leader, to explore how great leaders create a culture where continuo...
25 Aug 20251h 10min
Heather Everton on Building Alignment Without Micromanagement
In this episode of KPI Fireside, Keith Norris sits down with Heather Everton, Vice President of Product at Merrick Bank, to explore how daily standups can transform the way teams work. Heather shares ...
18 Aug 202546min
Dr. Keith Clinkscales on The Human Side of Performance Management
In this episode, Dr. Keith Clinkscales shares his remarkable journey from electrical engineer and Lean Six Sigma consultant to Director of Strategic Planning and Performance Management at Palm Beach C...
11 Aug 20251h 4min
Ken Snyder on What Every Executive Needs to Understand About CI
What does it really take to build a culture of continuous improvement that lasts?In this episode, Keith sits down with Ken Snyder—Executive Director of the Shingo Institute—to unpack the leadership be...
4 Aug 20251h 28min
