#386: Insomnia Cookies: Launching a New Loyalty Program and Building Robust Customer Profiles for Increased Personalization
Send us Fan Mail In 2003, Insomnia Cookies was founded by Seth Berkowitz, a University of Pennsylvania college student seeking a late-night sweet treat—a shared need that turned into an opportunity fo...
17 Jul 202417min
#385: Loyalty360 Loyalty Live | Nowell Outlaw, Switchfly
Send us Fan Mail Switchfly was founded in 2003 as a travel technology startup. Today, Switchfly is a travel experience platform that allows brands to create memorable moments for employees. As a conce...
16 Jul 202419min
#384: Tim Hortons: Cultivating and Increasing Customer Engagement by Leveraging a Unique and Innovative Approach
Send us Fan Mail Affectionally labeled as the “most Canadian brand in Canada,” Tim Hortons is a beloved quick-service restaurant (QSR) featuring coffee and other beverages, delicious donuts, breakfast...
15 Jul 202421min
#383: Stop & Shop: Increasing Customer Engagement by Leveraging In-store Technology
Send us Fan Mail The company that would eventually become Stop & Shop was founded in 1914 when the Economy Grocery Store opened in Somerville, MA. In four short years, 32 stores made up the thriving g...
10 Jul 202430min
#382: Loyalty360 Loyalty Live | Tim Glomb, Wunderkind
Send us Fan Mail Wunderkind works alongside clients using an AI-driven performance marketing solution, helping them form stronger brand-audience connections through identification resolution and hyper...
9 Jul 202422min
#381: Great Wolf Lodge: Making an Impact on the Full Customer Experience by Evolving Customer Loyalty
Send us Fan Mail With more than 20 locations in the U.S., Great Wolf Lodge is a popular chain of hotels featuring water parks and attractions that engage guests with a diverse set of lodging and dinin...
3 Jul 202412min
#380: Loyalty360 Loyalty Live | Daniel Wood, Engaged Nation
Send us Fan Mail Engaged Nation provides a suite of services and solutions designed to captivate, motivate, and drive measurable results. The company’s offerings include interactive web-based incentiv...
2 Jul 202415min
#379: Author Gary Hawkins Discusses His New Book and How an Evolving Society Impacts Retail Technology
Send us Fan Mail In his new book, BIONIC RETAIL: HOW TO THRIVE IN AN EXPONENTIAL WORLD, author Gary Hawkins discusses how the pace of change outside organizations is accelerating faster than within, c...
1 Jul 202417min
