Instead of Urging Your Employees to Be Brave, Help Them Feel Safe Speaking Up
The blog post It’s 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse sees that the surgeon is about to make an incision without first stop...
4 Mar 20248min
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
The blog post I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! In the process of writing the course and its script, I've gone back to some older sourc...
1 Mar 20247min
ChatGPT Summarizes the Chapters in My Book, Measures of Success
The blog post A while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium version of ChatGPT. As an author and publisher, it's...
29 Feb 20247min
Come to Japan With Me and Katie Anderson in November to Study Lean!
I'm excited to announce that I've registered for Katie Anderson‘s Japan Study Trip in November! Read the blog post.Between 2012 and 2019, I visited Japan five times, and I learned something new each t...
26 Feb 202410min
Mistakes are Proof that You’re Trying? A Situational Analysis
The blog post We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn from my mistakes, so I don't repeat them. I fail to meet ...
22 Feb 20248min
What Will a “Quality Stand Down” Day Accomplish at Boeing?
The blog post What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out? I'd love to know. “Quality is made in the boardroom.”...
16 Feb 202411min
Chef Gordon Ramsay on Never Making the Same Mistake Twice
Blog post link I loved a recent New York Times article about Chef Gordon Ramsay, including this part: “Ramsay said that when he makes a mistake, he owns up to it. He has been candid about the misjudgm...
13 Feb 20243min
Closing Boeing’s “Shadow Factory” is Harder Than it Sounds
Blog post For a long time, I've heard the phrase “the hidden factory” used to describe various forms of waste in a factory, including rework operations and activity. I was surprised to hear Boeing CEO...
7 Feb 20244min
