The Power of Small Acts: How 60 Cents Became Something Priceless
Read the blog post In this episode, Mark recounts an unexpected ordeal in an Italian hospital after his mother-in-law broke her arm while on vacation. Faced with difficult choices about surgery and tr...
30 Sep 20235min
Boeing 767 Emergency Slide Mistakenly Deployed — Is This the Flight Attendant’s Fault?
Direct blog post link It’s not unusual to see individuals get blamed for systemic errors and problems. Case in point, this article: Delta Air Flight Attendant Makes Expensive Mistake After Emergency S...
18 Sep 20237min
Stop Spending Money on Problem-Solving Training; Focus on psychological safety instead
To read the article and comment, click here or leanblog.org/audio340. This is an article that I wrote, published on the Quality Digest website. It begins: "I can’t count how many times during the past...
13 Sep 202311min
An Exciting Live-Streamed Event on September 6: The Lean Mindset with GE and Many Special Guests
Blog Post I was very excited to learn about an event that is being produced by GE, next Wednesday, September 6th, in New York City. I'm thrilled to have been invited to attend in person, along with ot...
29 Aug 20237min
Remembering and Honoring Chris Burnham, a Colleague and Friend
Blog post From the post: This is really hard to write, as I was stunned and saddened by the recent passing of a good friend and colleague, Chris Burnham. Word had started to spread on LinkedIn and I f...
22 Aug 202314min
When Life Tests You: My Attempt to Donate a Couch Was Blocked by Bureaucracy
Blog post When you do work related to processes, quality, improvement, and learning from mistakes… the universe has ways of testing you (or playing a prank on me). As I share at the end of the post, I...
17 Aug 20239min
Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by Culture
Blog post This is something from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, that I shared on LinkedIn recently. Here's something I figured out thanks to educ...
15 Aug 20234min
Lean Blog Audio: Trailer
Visit our website: https://leanblog.org/audio
14 Aug 202352s
