Paying Attention to Small Details
Recently, I've seen many examples where businesses don't pay attention to little details. When you see little things going wrong, it makes you wonder about the more important stuff. One example from h...
19 Feb 201510min
Who Ever Asks "Let's Plus/Delta That Visit / Stay"?
It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise, etc.In the plus column go the things that went well, were enjoyable, were helpful, and ...
17 Feb 20157min
Upcoming Kaizen Workshops in Boston and Indy
I'm planning two different workshops in the coming months:Boston 3/31: "Successful Lean Teams" - Personal Kanban (with Jim Benson) and Kaizen Indianapolis 4/22-23: On-site Kaizen Workshop at Francisca...
16 Feb 20154min
When Will The Federal Government&VA Learn?
http://leanblog.org/audio19 This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for improving veteran care." I hesitate to throw stones, but ther...
16 Feb 20157min
Why don't we do what we know we're supposed to do? Why don't I?
It's easy to point fingers at others who don't do what they know they're supposed to do. It's sometimes helpful to be reflective and introspective instead of just trying to figure others out...
11 Feb 20154min
The "Productivity Paradox" of Healthcare IT and
What is the "productivity paradox" as coined by Erik Brynjolfsson of MIT and is there also a "Kaizen paradox?" http://leanblog.org/audio17
6 Feb 20156min
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?
I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare Value -- Thinking Lean at ThedaCare DVD: Strategy Deployment, Alignment&Leadership.In the...
5 Feb 20153min
The Patriots, Coach Belichick, Aspects of Lean Thinking,
http://leanblog.org/audio15 I have lived in Boston two different times, but I'm hardly a New England Patriots fan. I realize they have been accused of cheating (the previous "Spygate" controversy whe...
1 Feb 20156min
