Loop

The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven moves that keep companies ahead.

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Episoder(12)

Turning Innovation Into Lasting Growth (Scott Payne)

Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott Payne,...

19 Feb 27min

The Missing Pieces to Today's Competitive Advantage (Rahat Nehal)

Great support both solves customer issues and fosters customer loyalty. But what matters more than the results?On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service e...

9 Feb 29min

Transform or Stagnate: AI’s Revolutionary Role In Customer Experience (Sylvain Grande)

In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and supp...

31 Okt 202533min

The Proactive Side of GRC: An All-New Competitive Advantage (Jen-Larie Tumminello)

Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Fe...

20 Okt 202523min