Newscast 14 - The British Airways Kerfuffle
In which Iain and Rick unpack the British Airways brouhaha, the exodus of Gen Z shoppers from luxury brands, and the Clash of the Retail Titans.
11 Jan 202534min
Podcast 72 - Health and Loyalty
Is getting healthy one of your New Year’s resolutions? In this episode, our expert panel explores how incorporating health and wellbeing features can help brands build deeper emotional connections wit...
6 Jan 202539min
Podcast 71 - Predictions for 2025
Seven global loyalty experts make their predictions for 2025. Featuring Stuart Melim, Joanne Ward, Pavel Los, Caroline Papadatos, Adam Posner, Rick Ferguson and Iain Pringle.
16 Des 202441min
Newscast 13 - When Black Friday Comes
In this episode, we dive into the data on Black Friday sales and parse the implications. Plus, we unpack the Spirit Airlines bankruptcy and partner with the International Loyalty Awards.
8 Des 202436min
Podcast 70 - Review of 2024
Our panel of experts review their predictions for the loyalty industry in 2024 and we crown the Loyalty Podcast Prediction Person of the Year.
2 Des 202424min
Newscast 12 - Choosing a Career in Loyalty
Is loyalty marketing now a legitimate career path? And if so, what are the skills required to succeed? Join our latest Loyalty Round Table. Plus: The Loyalty Launchpad.
23 Nov 202436min
Newscast 11 - The Death of Plastic
In this episode, we look at the eventual demise of the physical payment cards and the implications for issuer loyalty. Plus, Email personalization and Loyalty Gripes.
9 Nov 202435min
Podcast 69 - Practical AI, how to get started.
In this podcast we explore how loyalty professionals can get started using AI at work. To helps us with this I am joined by David Rose of Papa Johns and Ed Child of Costa Coffee who have studied the s...
4 Nov 202436min
