Mastering CS: Candid Leader Insights

Mastering CS: Candid Leader Insights

Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!

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Episoder(74)

Ep 18 | Violeta Yuste

Ep 18 | Violeta Yuste

In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down with Violeta Yuste, the Head of Customer Success at Userguest. In this podcast, Violeta shares ...

15 Aug 202428min

Ep 19 | Victoria Fritz

Ep 19 | Victoria Fritz

In this podcast, Irina Cismas welcomes Victoria Fritz, the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the ...

15 Aug 202420min

Ep 17 | Chethan Kumar

Ep 17 | Chethan Kumar

In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Chethan Kumar, the Head of Customer Success at Augnito. Chetan had an unbelievable journey, dropping off to school at 13 to ...

15 Aug 202432min

Ep 15 | Keishla Ceaser-Jones

Ep 15 | Keishla Ceaser-Jones

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Keishla Ceaser-Jones, Sr. Director and Partner Success at EAB. What yo...

12 Mar 202433min

Ep 14 | Gillian Taylor

Ep 14 | Gillian Taylor

In our new episode, Irina Cismas welcomes with Gillian Taylor, Customer Success Director at Andgo Systems. Let’s discover Gillian’s journey in customer success. What you’ll learn: - The impact of Voi...

12 Mar 202424min

Ep 13 | Matt Kelso

Ep 13 | Matt Kelso

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing interviewed Matt Kelso, Director of Customer Success at Teampay. What You'll Learn: ...

12 Mar 202439min

Ep 12 | Laura Litton

Ep 12 | Laura Litton

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Laura Litton, Director of Success at LiveSchool. Let’s discover Laura’...

12 Mar 202441min

Ep 11 | Parker Chase-Corwin

Ep 11 | Parker Chase-Corwin

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Parker Chase-Corwin, CEO & Principal Consultant at Xperience Alchemy. ...

12 Mar 202440min

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