201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
Send us Fan Mail Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning...
29 Aug 202324min
200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman
Send us Fan Mail Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention ...
22 Aug 202338min
199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer
Send us Fan Mail Randy Mercer is an omnichannel product content expert with over 15 years of industry experience. He leads 1WorldSync’s global product management and solution architecture teams, align...
15 Aug 202317min
198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen
Send us Fan Mail Peter Mullen brings more than two decades of marketing leadership to his role as Interactions’ CMO. Previously, he was Senior Vice President of Marketing at Payactiv, where he led ...
8 Aug 202322min
197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor
Send us Fan Mail Eric Melchor is a mediocre tennis player, Texas, expat living in Romania and Partnerships & Evangelists for OptiMonk. With over 600 5-star review and powering more than 30,000 brands...
2 Aug 202325min
196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory
Send us Fan Mail Declan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing high-performing teams and applying digital techno...
25 Jul 202323min
195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng
Send us Fan Mail Nathan Yeung is an experienced marketing strategist with over 10 plus years of expertise in advising B2B businesses. Throughout his career, Nathan has helped numerous companies build ...
4 Jul 202328min
194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards
Send us Fan Mail Rich Edwards is the CEO of Mindspan Systems, helping community financial institutions transform themselves with data driven strategies and technologies. Community banks and credit uni...
28 Jun 202330min
