208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy
Send us Fan Mail Michelle MacCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professionals, is responsible for ensuring the maximum adop...
8 Nov 202320min
207: Unearthing the Universals in Leadership with Adam Bryant
Send us Fan Mail Adam Bryant is a Senior Managing Director and Partner at the ExCo Group, where he works with hundreds of senior leaders and high-potential executives. As the creator and former author...
31 Okt 202328min
206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte
Send us Fan Mail CJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful turn-key truck rental company catering to self-st...
11 Okt 202318min
205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan
Send us Fan Mail Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to establish genuine connections with their customers by ...
3 Okt 202320min
204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell
Send us Fan Mail Josefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and coaches leaders, teams, and talents in large or...
26 Sep 202320min
203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy
Send us Fan Mail Anatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect example of life when everything goes against us to be...
19 Sep 202327min
202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel
Send us Fan Mail Leslie Pagel is the Chief Evangelist of Authenticx - a conversation analytics company dedicated to improving the way healthcare companies engage with patients. In this role, she crea...
12 Sep 202322min
201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
Send us Fan Mail Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning...
29 Aug 202324min
