Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Episoder(129)

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

Send us Fan Mail Amanda Ono has spent her career learning to maximize a company's most valuable investment - it's people. Boasting over 20 years of international experience in organizational developme...

6 Des 202228min

176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

Send us Fan Mail Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew grew up in an entrepreneurial environment working ...

29 Nov 202221min

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

Send us Fan Mail Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems throu...

22 Nov 202221min

174: Business and Leadership Re-Defined with Brad Sugars

174: Business and Leadership Re-Defined with Brad Sugars

Send us Fan Mail Brad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and the number one business coach in the world. Over ...

25 Okt 202233min

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

Send us Fan Mail Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of u...

27 Sep 202238min

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

Send us Fan Mail Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He's an experienced entrepreneur and leader with over 20 years of experience developing and delivering production ...

30 Aug 202226min

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

Send us Fan Mail Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 195...

10 Aug 202234min

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

Send us Fan Mail Laura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, La...

26 Jul 202228min

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