217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
Send us Fan Mail Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lecturer in Organisational Behaviour at Stanford Uni...
16 Jan 202420min
216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe
Send us Fan Mail Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author, podcaster and experienced businesswoman. She has an undeniable passion for customer service,...
9 Jan 202428min
215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger
Send us Fan Mail Joanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions to the insurance industry. Her entire profession...
3 Jan 202420min
214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan
Send us Fan Mail Lija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she's not helping UserTesting customers understand the wide variety of topic areas they can cov...
19 Des 202320min
213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw
Send us Fan Mail Jason S. Bradshaw, at 14 years of age started his first business by 21. He had started and successfully exited 3 separate businesses. In every instance, he disrupted the marketplace a...
12 Des 202321min
212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña
Send us Fan Mail Maggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthcare IT firm that delivers scalable and cost-effe...
5 Des 202318min
211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano
Send us Fan Mail Herb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish’s award-winning book, Mastering the Rockefeller Habits-Scaling...
28 Nov 202324min
210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II
Send us Fan Mail Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of...
21 Nov 202320min
