Operators
In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).

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Episoder(192)

E102: Fortunes are made in recessions

E102: Fortunes are made in recessions

00:00 The Absurdity of Advertising Complaints06:05 Challenges of E-commerce Software08:58 The Complexity of Leadership11:46 Customer Service Anecdotes15:07 Exploring Non-Digital Advertising Channels18...

19 Mar 20251h 15min

E101: Never Waste a Crisis

E101: Never Waste a Crisis

00:00 Sean's Social Media Detox02:51 Navigating Business Challenges in E-commerce06:06 Understanding Tariffs and Economic Instability08:50 The Emotional Toll of Leadership12:05 The Role of Agility in ...

14 Mar 20251h 7min

E100: Harley on Operators

E100: Harley on Operators

00:00 Introduction02:51 Leading Shopify: A Journey Through Growth06:10 The Evolution of Roles in Company Building09:05 The Importance of Specialization and Storytelling11:50 The Value of Longevity in ...

12 Mar 20251h 11min

E099: The 10 year overnight success with David Segal

E099: The 10 year overnight success with David Segal

00:00 Introduction06:10 Transitioning to FinTech: Highbeam14:49 Navigating Retail and E-commerce20:57 The Future of Consumer Brands and AI33:58 The Pros and Cons of Opening Physical Stores41:54 Findin...

5 Mar 20251h 31min

E098: The LTV Trap: Escape Your Broken Business Model

E098: The LTV Trap: Escape Your Broken Business Model

00:00 Introduction03:12 The Impact of Chargebacks on Businesses08:57 The Nature of Chargeback Fraud11:53 Strategies for Preventing Chargebacks18:03 Building a Robust Data Infrastructure35:07 Evaluatin...

26 Feb 20251h 45min

E097: Scientist to Entrepreneur

E097: Scientist to Entrepreneur

00:00 Introduction 03:08 The Science of Consumer Brands05:57 Transition from Academia to Entrepreneurship12:08 Launching a Science-Backed Beauty Brand14:53 Acquisition and the Future of Beauty Brands1...

19 Feb 20251h 12min

E096: Content Creation & Brand Storytelling

E096: Content Creation & Brand Storytelling

00:00 Introduction and Sponsorships01:51 Navigating Natural Disasters and Personal Experiences04:06 Transitioning to the Cannabis Industry09:50 Challenges in the Cannabis Business14:04 The Shift to Sh...

18 Feb 20251h 13min

E095: Tariffs.

E095: Tariffs.

00:00 Introduction02:25 Understanding the Impact of Tariffs on Trade05:43 The Reality of Tariffs: Perspectives from the Ground09:25 Fentanyl Crisis: A National Security Concern12:35 The Political Land...

7 Feb 20251h 11min

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