425: A Touch of 'Know, Like, and Trust' with Kelly Hester
How do you make an excellent client onboarding? A well executed client onboarding not only sets the tone and expectations for the client, but also set the relationship up to last for years. Kelly Hest...
27 Sep 202359min
424: Navigating the Unexpected Death of a Client's Pet
How do you deal with a sudden and unexpected death of a client's pet? As pet business owners, we will have client's pets that pass away. We do our best to plan and prepare, but what about an unexpecte...
25 Sep 202329min
423: Building Trust with Clients from the Start with Kimberly Layman
Are you running the business you thought you'd be? Kimberly Layman, owner of Kimberly's Kritter Care, shares the process of refocusing her company to better align with her passions after experiencing ...
20 Sep 20231h
422: A Pet Loss Memorial Service For You
Do you give yourself time to grieve when a client's pet, or your own pet, passes away? As busy business owners, we rarely take time to ourselves, and often use our business to bury the emotions and f...
18 Sep 202318min
421: Overcoming the Barriers to Hiring an Employee vs an Independent Contractor with Kim Ottone Tank
Do you struggle with whether to hire an employee or work with an independent contractor? Many of us face wanting to grow, find space in our life, or take a break from the day-to-day work, but then wor...
13 Sep 202358min
420: Balancing Data and Intuition when Making Decisions
How should you use data when making decisions in your business? Data and quantitative information provides invaluable surety when we look to solve problems in our business. However, there are limitati...
11 Sep 202323min
419: Selling the Gap with Rachelle Steele
How do you sell your services to potential clients? While many of us believe that our service quality speaks for itself, many clients will have additional questions or needs that we must address. With...
6 Sep 20231h 1min
418: Putting in Hard Work
How does continually taking shortcuts in your business hurt you in the long run? While it may seem like a good idea to go after "tips and tricks" or "hacks" to overcome obstacles, you end up cheating ...
4 Sep 202320min
