Principle of Hospitality

Ep 191 - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and PollenOver the years our newest host Leon Kennedy has been able to call this week's guest a peer, a co-worker and most important of all, he's been able to call him a friend.He is an icon within our industry… the co-founder and driving force behind Uncle, the owner of the recently launched Pollen in Kyneton… we are sitting here with the one and only….. Rene Spence on this week's podcast.In this podcast we discuss:-What is Rene's ethos for service and hospitality.-Recalling any defining moments that helped define that ethos.-Taking a brand that is in the 2% of the competition, what are some of the factors that contributed to this success, in a market where so many others have failed? -What is generally some of the trade-offs that attach themselves to success, and what they have been for him.-If he believes that work/life balance is achievable at this level of hospitality entrepreneurship.-His number one tip for people opening a hospitality venue.-How does he describe the industry at the moment, what he is apprehensive about, and what he is excited about.Please connect with Uncle and Pollen here:Website: http://www.unclerestaurants.com.au/Instagram: https://www.instagram.com/unclerestaurants/https://www.instagram.com/pollen_kyneton/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Principle Design and Open Pantry Consulting And if you don’t know us at POH, Sash has a design studio called Principle Design and is one of the best design agencies in Australia, so if you are looking for Strategy, Branding, Digital Design, Wayfinding & Graphic Design then find them Shaun has Open Pantry Consulting for anything to do with recruitment, training and systems and processes to make your hospitality business run smoothly.Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

2 Jun 20221h 22min

Ep 190 - The importance of storytelling in the design of your hospitality venue with Eid Goh the Director of Architects EATARCHITECTS EAT believes in finding new solutions to the every day, and is run by a talented team of passionate, considerate and detail-oriented architects and interior designers.They believe that great design is for the long haul, not just a fad, and aim to tirelessly find new and creative ways to push design boundaries. So I feel very fortunate to speak with the Director of Architects EAT, Eid Goh in this week's podcast.In this podcast we discuss:-How Eid started out in the industry.-How Eid got interested in design in the first place.-What does the term 'good design’ means for him.-The communication between a designer and client in the process.-The importance of storytelling in a space.-How pop-ups are treated as an experiment in design.-How can venues re-use items from an old fitout when they open a new venue, rather than just starting from scratch.-The blend of technology and great design in spaces.Please connect with Architects EAT here:Website: https://eatas.com.au/Instagram: https://www.instagram.com/architectseat/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

26 Mai 202234min

Ep 189 - One of the founding fathers of Melbourne's burger scene Dani Zeini from Royal Stacks On one trip to the US many years ago, our next guest Dani Zaini visited more than 30 burger venues on his 34-day stay, and the idea for Royal Stacks began.Fast forward to 2016 and Dani opened his first Royal Stacks venue in Collins Street, right in the centre of the Melbourne CBD and office sector.Since then, the Stacks kingdom has grown into a family of unique stores, with 3 new stores opening in the last 6 months, each bringing their own version of Royal Stacks magic so I feel very lucky to be talking with Dani today on this week’s episode. In this podcast we discuss:-How Dani started his hospitality career.-How did the idea for Royal stacks come about?-Why he started his first restaurant in the outer suburbs instead of the inner city.-How he developed his confidence in building great venues.-How they came up with the name and branding for Royal Stacks.-How was it opening Collins St Royal for the first time.-How did you get so much excitement at the first venue.-How he kept the venue's individual as he grew the number of sites.-How he handles so many different formats of the brand.-The importance of his team as he grows the brand.-How he keeps a menu simple but exciting-What’s next for Dani and for the brand.Please connect with Royal Stacks here:Website: https://www.royalstacks.com.au/Instagram: https://www.instagram.com/royalstacksau/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

19 Mai 202234min

Ep 188 - Streamlining hospitality tech giving a better outcome for venues with Doshii CEO Justin O'DonnellDoshii is technology that brings hospitality apps together and gets them talking to each other. They are a leading tech integration platform, champion of the hospitality industry and backed by x15 ventures. For venues, having Doshii means less double-handling, admin and confusion and more time to do what they do best, and they have just announced that they have new partnerships with Payo, Eatclub and friends of the podcast Restoke. So we felt fortunate to welcome to the podcast this week Justin O’Donnell the CEO of Doshii.In this podcast we discuss:-How Doshii started out and how it has been refocused and rebranded recently.-How they pick tech alliances in the space.-What the benefits are in a tech product like Doshii.-What the team is working on for the rest of 2022.Please connect with Doshii here:Website: https://doshii.com/Instagram: https://www.instagram.com/doshii_au/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

12 Mai 202231min

Ep 187 - Delivering unique and authentic German experiences in Melbourne with Philipp Hockenberger from HOF Hospitality The original Bavarian eat & drink experience that is the HOF lies in the heart of Melbourne’s CBD in Chinatown, under the same roof for the last 50 years. Established in 1968 and independently owned by Bavarian Chefs by trade, they're proud of their long successful history of traditional Bavarian cuisine and original Bavarian Bier and Schnaps variety. Today I feel very lucky to sit down with long-term contact and legend of the Hof team, their general manager of branding and operations, Philipp Hockenberger for this week’s podcast.In this podcast we discuss:-How did you come to be working with Hof because you don’t originally come from hospitality.-The biggest surprise for you about working in the hospitality industry-Hof Hospitality controls a lot of its own beverage supply and imports most of the range, why did the business make that decision-How to deliver a great and consistent guest experience in a 600-seat venue-Building a team culture named ‘friends serving friends’ and how that has benefited the business-The balance of technology and providing great customer servicePlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

5 Mai 202246min

Ep 186 - Meet POH 's New Hosts POH is very excited to be on a new journey with our podcast, and part of that journey was to make sure that we are representing more voices in the hospitality industry.With that in mind, we have brought on three incredible new hosts who you will start to hear in season 11, this season on the podcast.Kay-Lene Tan is the Head Chef and Executive Pastry Chef for Tonka and Coda in the Melbourne CBD. Originally from Singapore, she is one of the most acclaimed pastry chefs in the country and we know will bring a unique voice and perspective to our listeners.Ash Ellis is a Naturopathic Chef and Nutritional Therapist and comes with over a decade of experience in the industry. Originally from the UK, he has worked with brands like Sainsbury, and Tesco and since coming to Australia with Laneway Greens and now resides with Gum Tree Good Food in leading their development of an even healthier food range.Finally, Leon Kennedy is the VP of Product and Operations for Proud Mary Coffee Roasters. Leon is a visionary in the Melbourne hospitality scene and is often reached out to by those in the industry for his opinion. He will bring a confident and passionate hospitality message through his podcasts and the guests he interviews and it is a privilege to have him as a host of the podcast.Please connect with the Hosts on their Instagram links below:Kay-Lene Tan - InstagramAsh Ellis - InstagramLeon Kennedy - InstagramPlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Mr Yum https://www.mryum.com/split-and-payMentioned in this episode:Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!Mr Yum - Split & Pay Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

28 Apr 202218min

Easter Break Replay - Episode 2 of 2 Ep 185 - Scaling one of Sydney's best groups with heart...with Hamish Watts and Ben Carroll from Applejack Hospitality Applejack is a boutique Sydney-based hospitality group founded in 2011 by industry stalwarts Hamish Watts and Ben Carroll, who have combined experience and expertise of over 35 years in the industry.Applejack currently owns and operates eight venues across Sydney including SoCal, The Botanist, The Butler and Tap Rooms, along with their most recent purchase, renowned 100 years old Sydney pub Forrester’s in Surry Hills, which they relaunched after a major renovation and with a brand-new offering at the end of last year.Over a year later, Applejack has been challenged in having a second major lockdown happening in Sydney, but they are remaining positive about the future ahead, and the impact they can continue to make on an ever-evolving industry.In this podcast we talk about how they have managed to keep their team energised and involved in the venues, what they see the biggest challenges are coming out of the pandemic, and what they are looking forward to in the future as their group grows and evolves.Please connect with Applejack here:Website: https://applejackhospitality.com.au/Instagram: https://www.instagram.com/applejack_hospitality/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Chefs Hat Australia

21 Apr 202248min

Easter Break Replay - Episode 1 of 2Ep 184 - Delivering Saturday dessert delight boxes with Holy Sugar founder Audrey AllardAudrey Allard grew up in Northern NSW but knew she had to leave her comfort zone and head to the big smoke to sharpen up her culinary skills and make a name for herself.In 2017 as a third-year apprentice studying her certificate 5 in Patisserie, she made a split decision to pack her car and head to Melbourne. This ranks this as one of the best decisions of her life, with the fact she ended up working in some pretty amazing restaurants such as @ptleoestate to @lunecroissant Like many others in Melbourne 2020, she had her shifts cut short and was in desperate need to keep her mind busy, so she started baking sweets for her housemates. She truly lives and breathes desserts, so she thought why not just start her own business? @holysugar__ was created within a week, with boxes heading out to friends from her Instagram page. It didn't take long for the word to spread and a cult following to form. Holy Sugar is a one-woman show. From recipe testing to prep, socials, packing and deliveries. She was fortunate enough to snag a space from our great friends at Worksmith, a collaborative hospitality working space with a commercial kitchen located at the back- this is where the magic happens on a weekly basis!In this podcast, we discuss how she built the brand after making the split-second decision to do so, how the business has evolved coming in and out of the Melbourne lockdowns since early 2020, and what she wants to do with the business next, including if she plans to open a brick and mortar store. This podcast will make you want to chase your dreams too!Please connect with Holy Sugar below:Website: https://holysugar.com.au/Instagram: https://www.instagram.com/holysugar__/Please connect with us at POH below:Instagram: https://www.instagram.com/principle_of_hospitality/Website: https://principleofhospitality.com/Thanks to our supporter for this season - Chefs Hat Australia

14 Apr 202247min