Stop Doing What Customers Hate!
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9 Mar 202029min
Trust Is Your Competitive Advantage
How can something so basic—so obvious!—be a competitive advantage? Here's why: Because too many people forget to build trust. I explain, and then discuss it with a guy who won my trust. It's Jay Sofer...
2 Mar 202027min
Saving the Company, With Only $1,000 in the Bank
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24 Feb 202023min
The Weird Customer Quirk That Changed Everything
Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very persona...
17 Feb 202017min
When Everyone Says You're Wrong (But You're Not)
Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the r...
10 Feb 202018min
Finding Joy in the Unknown, with Brandon Steiner
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3 Feb 202020min
How to Deliver A Great Customer Experience
Learn more about your ad choices. Visit megaphone.fm/adchoices
27 Jan 202024min
Who Is Your Customer, Really?
When the home security company SimpliSafe launched, it marketed itself entirely towards renters. After all, they were an underserved marketplace—no other home security system was made for people who r...
20 Jan 202022min
