User Empathy: Understanding Other Perspectives for a Better Experience
Our products and experiences should focus on the user. It starts with understanding their problems and their needs. In my case, the fact that I was uncomfortable backing a trailer into a tight spot. F...
14 Jul 202113min
Serendipity and Invention: Creating Products and Experiences Through Luck and Skill
Often the best ideas, products, or experiences aren’t the ones we’re actively looking for. They are the ones that come together when hard work and luck meet. Serendipity. What are some examples of ser...
7 Jul 202118min
The Myths of Innovation: Book Review
Innovation is messy. Because of that, there are many myths that have been built around innovation and innovators. In the book The Myths of Innovation, Scott Berkun does a great job of addressing many ...
29 Jun 202116min
User Empathy and Outcomes: Understanding the "Why" and Getting Past Our Own Perspective
As product people (and as parents) we need to empathize with our users (and kids). It’s not about the feature, or taking one more turn, it’s about getting one more good outcome. Sometimes we have to s...
22 Jun 202113min
Ritual Cats - Stopping To Question Our Habits To Improve Our Outcomes
If you ever find yourself repeating the phrase “this is how it’s always been done” or “this is how we do it here”, that’s a good time to pause and ask yourself if you’ve got yourself a ritual cat. Goo...
15 Jun 202111min
5 Whys Mindset - Asking Why For Deeper Understanding And To Get To The Root Cause
What we need is to adopt a 5 Whys mindset to problems. Once we get past the initial problem, we can start to understand the root cause or the real need. And that’s when we can start to get to the hear...
8 Jun 202115min
Planting Trees - Long-Term Investments Over Short-Term Payoffs
Planting trees is about the long term. But it's easy to get caught up in short-term thinking. Our businesses and organizations often prioritize the short-term at expense of the long-term. Which is why...
2 Jun 202111min
Working Backwards - Book Review
In this episode, we review Working Backwards: Insights, Stories, and Secrets from Inside Amazon. I know firsthand that we could all learn a thing or two from Amazon’s way of working and solving proble...
25 Mai 202121min
