Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70
If you're a human being you are a storyteller. Stories are the human operating system. In this episode you'll learn that stories are not just useful for transferring knowledge or communicating result...
21 Mar 201935min
Service Design Thinking, Doing & Understanding / Greg Lakloufi / Episode #69
Often there is a big gap between what clients want and what they truly need to solve their challenge or achieve their goal. As a service designer you'll need to use all your diplomatic skills to open ...
7 Mar 201938min
The case for legal design / Angélica Flechas / Episode #68
While law might not be the most sexy thing for designers to think about they are an essential part for delivering great services. You might not realize it but almost every aspect in our daily live ha...
21 Feb 201934min
Designing thoughtful public services / Chelsea Mauldin / Episode #67
What is the secret to designing and delivering great public services? In this episode Chelsea Mauldin shares her experience from running one of the leading service design agencies in the United State...
7 Feb 201933min
Stories teach us to be human / Annette Simmons / Episode #66
What happens when stories are used just to gain a financial profit? According to best selling author Annette Simmons the impact is profound on our society. In this episode we talk about the role sto...
24 Jan 201934min
Coming up in 2019
In this special episode we look back on some of the highlights of 2018 and talk the plans for this year. Last year we had some of the smartest and inspiring minds on the Show. This wouldn't have been...
10 Jan 201910min
The balance between thinking and doing / Fumiko Ichikawa / Episode #65
Do you take the time to really reflect on your work and consciously think if the things you're doing are impactful? I guess we all recognise this to a certain degree: When you're caught up with the ...
27 Des 201831min
What is your Service Design flavour? / Selene Castilla / Episode #64
In this episode Selene Castilla give us an update on the current state of Service Design in Latin America. And we also discuss what's needed to take it to really the next level. The second topic we a...
13 Des 201832min
