Measuring and mitigating fraud risk
As auto lenders look to technology to scale and grow their businesses, the susceptibility to fraud grows. Technology can help lenders catch fraud, and detection can be achieved at a greater scale with...
28 Jan 202019min
PenFed outlines strategies for perfecting the digital customer journey
When it comes to customer service, auto lenders are constantly being compared with companies like Amazon that deliver an easy-to-use — digital — customer service experience. Today, consumers expect th...
19 Des 201916min
Creating a personalized approach to customer communication
Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity as channels of choice among customers seeking suppor...
17 Des 201926min
Innovative uses for AI in auto finance
The term artificial intelligence has been around for decades, and recently the technology has become a part of the auto finance industry — infiltrating lenders’ underwriting processes, loan payments, ...
18 Nov 201916min
Episode 23: Veros Credit outlines steps to prepare for CFPB's revised debt collection rule
While the Consumer Financial Protection Bureau mulls industry feedback on its proposed amendments to the Fair Debt Collection Practices Act, lenders should be proactive in their compliance strategies ...
1 Okt 201924min
Episode 22: Looking Beyond the Traditional Credit Score
Emerging financier Lendbuzz is using learning algorithms to tap into a population of 45 million potential auto loan customers. Rather than rely on traditional credit scores, Lendbuzz analyzes educatio...
19 Aug 201915min
Episode 21: Social Media Do’s and Don’ts in Auto Finance
Engaging with prospective and existing customers through social media is becoming a topic of increasing interest in the auto finance industry, but many questions remain when it comes to how — and in w...
16 Jul 201913min
Episode 20: Building and Retaining Customer Loyalty in the Digital Age
Technology is playing a more prominent role in auto financing as car buyers increasingly look for lenders to provide digital options for communication and payment. Today, customers expect content to r...
27 Jun 201922min
