The Chris Voss Show

Andrew Kahl, CEO of BackBox, Transforming Network and Security Automation Backbox.com

2 Des 202329min

Chrysalismama.com Biography Heather Hester is the founder of Chrysalis Mama which provides support and education to parents and allies of LGBTQIA adolescents, teenagers, and young adults. She is also the creator and host of the podcast Just Breathe: Parenting your LGBTQ Teen. As an advocate and coach for parents and allies , she believes the coming out process is equal parts beautiful and messy. She works with her clients to let go of fear and the feelings of isolation so that they can reconnect with themselves and their child in a meaningful, grounded way. Heather creates a space where growth and shifts can occur through education and empowerment, instilling the confidence that anyone can move through the coming out process with understanding and love. She is a writer, married to her best friend 27 years, the mother of four extraordinary kids (two of whom are LGBTQIA), and a student of life who believes in being authentic and embracing the messiness.

1 Des 202342min

Allison Doss, Rock Bottom to Radiant & Letting Go Like a Boss Instagram.com/bossdosshair Tiktok.com/@therealbossdoss Biography There’s GOT to be a message in the mess! At least that’s what Allison Doss believes. Having overcome decades of addiction, with a land mine of rock-bottoms, her healing through a lifetime of trauma is inspiring others with resilience, strength and hope. And just when she thought it was smooth sailing, her husband comes out as transgender. Nothing forced Allison to surrender her will like the heartbreak of the expectations of her partner not being met. With willingness, compassion and vulnerability, Allison shows up as authentically as they come.

1 Des 202336min

Master the Art of Closing the Sale: The Game-Changing 10-Step Sales Process for Getting More Clients and Referrals by Benjamin Brown https://amzn.to/47WomB7 360salesconsulting.com As if channeling Zig Ziglar, Frank Bettger, and Jeffrey Gitomer, Ben Brown shows you exactly how to achieve a radical improvement in your sales process to dramatically close more sales, develop long term clients, and enjoy more referrals. Straight forward and clearly written, business expert Ben Brown provides a high impact sales strategy based on his years of successful sales training and experience. Whether you are a sales representative who wants to take your business to the next level or a manager looking for a complete step-by-step sales system for your staff, this is the game-changing book you have been looking for! • Discover the secrets for turning skeptics into buyers and buyers into referral machines. • Learn how to stop wasting time with those who will never purchase from you and quickly identify those who will. • Use a proven step-by-step sales strategy that will skyrocket your success and give you rock solid confidence in selling. • Improve your communication skills and ability to influence others, both in business as well as your personal life. Put your sales process on steroids with Master the Art of Closing the Sale and reap the benefits you and your business deserve. “Sales is an art, when done right it’s a beautiful thing.” -- Ben Brown

30 Nov 202338min

Tony Redondo, Founder and Director of Cosmos Currency Exchange Ltd on Building a Business in Times of Crisis Tony has worked in the financial services industry for over 38 years and is a fully qualified Associate of the Chartered Institute of Bankers. After holding senior management positions for many years for various banks and brokerages, he founded Cosmos Currency Exchange in 2020. Cosmos offers its clients a unique experience when they need to either make or receive a currency payment in over 35 currencies to and from over 50 countries around the globe. Rather than the transactional, reactive, self-service approach endemic in the finance industry these days, Cosmos provides a bespoke, pro-active relationship-based service where each client is treated like the individual they are. At Cosmos, all its business comes from referrals. Tony thinks that speak volumes. Cosmos has won seven industry awards to date.

30 Nov 202333min

Galen Hair, Managing Partner of Insurance Claim HQ, Respected Litigator and Successful Entrepreneur Insuranceclaimhq.com Insurance Claim HQ: Advocating for Fair Treatment in Insurance Claims Show Notes About The Guest(s): ​ Galen Hair is a respected litigator and successful entrepreneur. He is the founder of Insurance Claim HQ, a law firm that takes a holistic approach to helping clients with insurance claims. Galen has gained a reputation for his aggressive and relentless litigation skills, and he is licensed in multiple states. He is dedicated to getting the job done for his clients, both inside and outside the courtroom. ​ Summary: ​ Galen Hair joins Chris Voss on The Chris Voss Show to discuss his work as a litigator and entrepreneur in the insurance claim industry. Galen shares his insights on leadership, running a company, and navigating the insurance claim process. He emphasizes the importance of leading with empathy and building meaningful relationships with clients. Galen also discusses the challenges faced by consumers in the insurance industry and offers advice on how to navigate the process effectively. ​ Key Takeaways: ​ - Leading with empathy is essential in building meaningful relationships with clients. - Insurance agents have no decision-making power when it comes to claims, so it's important to understand the policy and the claims process. - The insurance industry is facing challenges due to climate change and legislative changes, which can impact consumers' ability to get fair compensation. - It's crucial for consumers to research and understand their insurance policies, read reviews, and consult professionals when needed. - Litigation can be an effective tool in holding insurance companies accountable and ensuring fair compensation for policyholders. ​ Quotes: ​ - "Empathy is really listening to that person and truly understanding what they are going through." - Galen Hair - "Your insurance agent has no decision-making power at all with your claim." - Galen Hair - "Insurance claims are a zero-sum game. If you get a dollar, they lose a dollar." - Galen Hair - "If you don't want to be in that state, don't. Charge appropriate premiums for that." - Galen Hair - "Leading with empathy also means actually diagnosing the problem." - Galen Hair Biography A respected litigator and successful entreprenuer, Galen Hair has dedicated his life to fighting for the rights of policyholders, holding insurance companies accountable when they deny, delay, or underpay claims. He grew his law firm from 7 to 90+ employees in less than three years, and has experienced multi-million dollar annual revenue growth.

29 Nov 202339min

Julie Holunga, Amplifying Trust in Leaders, Teams, and Organizations Julieholunga.com Show Notes About The Guest(s): ​ Julie Halunga is a trainer and coach who helps professionals amplify their influence and impact. She specializes in developing leaders, teams, and organizations to communicate clearly, build trust, and achieve their goals. Julie has a background in international business and has worked with a variety of industries, including professional services, law, accounting, and investment firms. She is also a master trainer with Emergenetics, a global assessment tool that helps individuals and teams understand their thinking and behavioral preferences. ​ Summary: ​ Julie Holunga joins Chris Voss on The Chris Voss Show to discuss the importance of trust in leadership and how to communicate effectively to build trust. Julie shares her mission to rid the world of lazy leaders and emphasizes the need for clear and direct communication. She explains the four pillars of trust: care, sincerity, reliability, and competency. Julie also highlights the importance of being present and adapting communication styles to meet the needs of different individuals. She provides insights on making conflict constructive and offers strategies for overcoming challenges in communication. ​ Key Takeaways: ​ - Trust is the root of everything in leadership and is essential for innovation and problem-solving. - Direct and clear communication builds trust and helps avoid misunderstandings. - Effective communication requires understanding the needs and preferences of the audience. - Conflict can be constructive and lead to better ideas and solutions. - Apologizing unnecessarily can undermine confidence and trust. ​ Quotes: ​ - "Trust is the root of everything. Without trust, people won't go above and beyond or deliver quality goods and services." - Julie Holunga - "Direct communication doesn't mean being mean or dismissive. It's about being clear and speaking with conviction." - Julie Holunga - "Conflict is necessary for innovation and problem-solving. It's where the best ideas come from." - Julie Holunga

29 Nov 202352min

Ulrike Seminati, Globally Operating Coach, Trainer, and Consultant on Leadership Amplified Ulrikeseminati.com Show Notes About The Guest(s): ​ Ulrike Seminati is a globally operating coach, trainer, and consultant. With 23 years of experience as a corporate communications leader, including three years as a C-level executive, she brings a wealth of knowledge and expertise in authentic leadership and impactful communication. Ulrike Seminati helps leaders bring more humanity to the workplace and navigate change by harnessing the strengths of their team members. ​ Summary: ​ Ulrike Seminati joins Chris Voss on The Chris Voss Show to discuss leadership and leading through change. She emphasizes the importance of bringing more humanity to the workplace and understanding the motivations and strengths of team members. Ulrike Seminati believes that leaders should focus on authentic communication and leading people, not just projects. She shares strategies for persuading change-resistant individuals and creating a culture of trust and authenticity. ​ Key Takeaways: ​ - Leaders should prioritize understanding the motivations and strengths of their team members when navigating change. - Change-resistant individuals can be valuable assets in the change process if their strengths are harnessed. - Authenticity is crucial for building trust and credibility as a leader. - Leaders should be clear about their own motivations and values to lead with authenticity. - Pay attention to your body's signals and listen to your gut feelings when making decisions. ​ Quotes: ​ - "Change-resistant people feel like they get back some control when they can contribute to making the change process smoother." - Ulrike Seminati - "Leaders should be continuously authentic to build trust and credibility with their team members." - Ulrike Seminati - "Authenticity means being true to yourself and your values, even in the face of organizational expectations." - Ulrike Seminati

28 Nov 202340min