The Chris Voss Show

Unmasking the Hospital Clown: Lessons in Leadership from Eddy Smits EddySmits.com About the Guest(s): Eddy Smits is a TEDx public speaker, author, and licensed NLPE practitioner. He is a certified management drives trainer, cognitive behavioral life coach, and master mindset life coach with a bachelor's degree in pedagogy. He spent 22 years as a professional hospital clown, visiting over 10,000 sick and palliative children, and has become an expert in authentic communication and leadership. Eddie integrates techniques developed as a hospital clown with positive intelligence to enhance mental fitness in his clients. Episode Summary: In this heartwarming and insightful episode of The Chris Voss Show, host Chris Voss welcomes Eddy Smits, a multifaceted expert and former hospital clown, to discuss the transformational power of humor, leadership, and authentic communication. Eddy Smits unique background and comprehensive experiences offer a refreshing perspective that merges laughter with profound life lessons, aimed at making significant impacts in professional and personal development. Through a blend of humorous anecdotes and deep reflections, Eddy Smits unveils how the principles of hospital clowning can be applied to leadership and coaching. The discussion pivots around the acceptance and resilience required to bring joy to terminally ill children and their families, underscoring the importance of seeing situations from multiple perspectives. This ability to find light in the darkest moments is a testament to the enduring power of hope and human connection, themes central to Eddie's approach to personal development. Listeners will gain insights into Eddy Smits coaching philosophy, which prioritizes individual needs over rigid programs. He emphasizes the significance of active listening and genuine connection, borrowing from the same principles that guided his interactions in hospitals. The show delves into the transformative role of humor in healing and leadership, illustrating how playful yet sincere engagement can lead to profound personal and professional growth. Key Takeaways: Humor as Healing: Humor can be a powerful tool for coping and healing, even in the darkest moments, by providing hope and shifting perspectives. Acceptance and Authenticity: Genuine connections and the acceptance of realities, however harsh, are pivotal in leading others and oneself through challenging times. Flexible Coaching Approach: Eddy emphasizes a tailored coaching style that addresses the unique needs of each individual, rather than adhering to a strict, one-size-fits-all program. Leadership through Service: True leadership is about focusing on the needs of the people you lead, using common sense, and removing ego from the equation. Power of Communication: Effective communication, grounded in authenticity and active listening, can significantly influence and improve interpersonal relationships and professional outcomes. Notable Quotes: "The moment people start telling jokes about it, that's the moment they start to heal." "As a clown, you need to accept everything. If you say to a clown, 'Hey, you looked like an idiot,' he says, 'thank you.'" "You only can start to swim when you are in the water. You can't swim when you are out of the water." "Humor is like a scalpel. You can save a life with it, but you can also kill somebody with it. It's just the way you use it." "As a leader, it's not about me; it's about the people I lead, my company, my brand, and all other stakeholders."

24 Sep 202435min

Unlock Financial Freedom: Matt Raad's Guide to Buying Online Businesses eBusiness Institute: ebusinessinstitute.com.au Digital Investors Podcast: DigitalInvestors.com About the Guest(s): Matt Raad is an accomplished entrepreneur and investor known for his unconventional approach to achieving financial freedom. Starting with a background in zoology, Matt and his wife Liz transitioned into the world of business, building a high cash flow portfolio by buying, renovating, and selling websites. As co-founders of eBusiness Institute, they are pioneers in teaching beginners how to generate significant income through digital asset investment. With over 27 years of experience, they have successfully turned their passion for digital businesses into a thriving educational enterprise. Episode Summary: In this insightful episode of The Chris Voss Show, host Chris Voss chats with Matt Raad, co-founder of eBusiness Institute. Matt shares his unconventional journey from being a zoologist to becoming a digital entrepreneur, discussing how he and his wife Liz built a multimillion-dollar portfolio by buying and selling websites. This episode is a treasure trove of knowledge for anyone looking to break free from the traditional 9-to-5 grind and explore the lucrative world of digital businesses. Matt Raad dives into the specifics of how his unique model of buying and renovating websites can offer financial freedom and high cash flow. He emphasizes the benefits of digital assets, the ease of managing online businesses compared to traditional brick-and-mortar setups, and the opportunities available even for total beginners. This episode is packed with actionable insights, including due diligence, the initial investment required, and the potential for passive income. Key Takeaways: Transitioning from Zoology to Digital Entrepreneurship: Matt shares his inspirational journey from studying zoology to mastering the art of buying and selling online businesses. Benefits of Digital Assets: Insight into why digital assets are superior to traditional real estate, especially in terms of investment risk and cash flow potential. Getting Started With Minimal Investment: Learn how you can begin your journey in website investment with as little as $5,000 and scale it to a six or seven-figure income. Importance of Due Diligence: Emphasizes the critical role of due diligence in buying websites to minimize risks and ensure profitable investments. Opportunity for Passive Income: Understand how owning niche websites can provide consistent and significant passive income. Notable Quotes: "You wanted the best. You've got the best podcast. The hottest, hottest podcast in the world. The Chris Voss Show." "What we teach is a way to do it so that you can do it as a bit of a side hustle so you don't have to quit your job straight away." "With online businesses, you can start out really small and you can just learn the ropes and if you like it, then you go to the next level." "Seriously, you could just take a year off work, for way less than what they've put into a donut shop and have a crack at this." "We've just finished training a cohort and our youngest member, Jamila, she's 16 and she sent us, 'Hey Matt, this year I've earned over $10,000.'"

24 Sep 202434min

Revolutionizing PR: AI-Powered Just Reach Out Platform Explained by Jon Mest Justreachout.io About the Guest(s): Jon Mest is the CEO of JustReachOut, an AI-powered PR software platform aimed at making PR accessible and affordable for everyone from small business owners to large organizations. Jon Mest has an extensive career background that spans investment banking, technical sales, and customer success teams in big data analytics. Originally from Philadelphia, PA, Jon now resides in St. Pete, Florida with his family. Episode Summary: In this engaging episode of The Chris Voss Show, Chris Voss has an in-depth conversation with Jon Mest, the dynamic CEO of JustReachOut. The episode delves into the innovative ways JustReachOut is democratizing PR by leveraging AI, helping businesses, entrepreneurs, and nonprofits efficiently craft and pitch their stories without the hefty fees of traditional PR agencies. JustReachOut offers a suite of AI-powered tools designed to simplify and streamline the PR process. Jon Mest discusses the disruption AI brings in PR, breaking the barrier traditionally held by expensive agencies. He elaborates on various features of their platform, including journalist outreach, pitch requests, podcast outreach, broken link building, and guest post outreach. Jon also highlights how AI assists users in drafting personalized pitches, identifying relevant journalists, and maintaining effective media relations. Throughout the episode, listeners gain insights into how JustReachOut can empower businesses to take control of their own PR efforts, making it both efficient and cost-effective. Key Takeaways: Democratizing PR: JustReachOut leverages AI to make PR accessible and affordable for all, from small businesses to large organizations. AI in PR: The platform’s AI helps users craft compelling pitches, identify relevant journalists, and streamline outreach efforts. Comprehensive PR Tools: Features include journalist outreach, pitch requests, podcast outreach, broken link building, and guest post outreach, enabling users to manage their PR comprehensively. Disruption in Traditional PR: Jon Mest discusses the ways AI is disrupting the conventional PR industry by offering the same capabilities at a fraction of the cost. Hands-On Support: For those needing extra help, JustReachOut provides services like their Jumpstart Program to assist with narrative crafting and initial outreach. Notable Quotes: "Nobody knows your story better than you. If you are founding a company or you run a soap business, or you run a nonprofit, why pay another person to tell your story for you when you can do it yourself?" "The AI reads and interprets your brand information and provides you with hooks that will captivate journalists." "PR takes more than seven days, but our free trial lets you get a glimpse of what you can achieve with JustReachOut." "Even smaller, niche podcasts can be a great avenue to tell your story; with our tool, you can find and pitch these shows directly." "For new authors, JustReachOut is a great tool to promote your book and get it in front of the right audiences."

24 Sep 202436min

How Economics Explains the World: A Short History of Humanity by Andrew Leigh https://amzn.to/3zvqNiy “If you read just one book about economics, make it Andrew Leigh's clear, insightful, and remarkable (and short) work.” —Claudia Goldin, recipient of the 2023 Nobel Prize in Economics and Henry Lee Professor of Economics at Harvard University A sweeping, engrossing history of how economic forces have shaped the world—all in under 200 pages InHow Economics Explains the World, Harvard-trained economist Andrew Leigh presents a new way to understand the human story. From the dawn of agriculture to AI, here is story of how ingenuity, greed, and desire for betterment have, to an astonishing degree, determined our past, present, and future. This small book indeed tells a big story. It is the story of capitalism – of how our market system developed. It is the story of the discipline of economics, and some of the key figures who formed it. And it is the story of how economic forces have shaped world history. Why didn’t Africa colonize Europe instead of the other way around? What happened when countries erected trade and immigration barriers in the 1930s? Why did the Allies win World War II? Why did inequality in many advanced countries fall during the 1950s and 1960s? How did property rights drive China’s growth surge in the 1980s? How does climate change threaten our future prosperity? You’ll find answers to these questions and more in How Economics Explains the World.About the author Andrew Leigh is the Assistant Minister for Competition, Charities, Treasury and Employment, and Federal Member for Fenner in the Australian Parliament. Prior to being elected in 2010, Andrew was a professor of economics at the Australian National University. He holds a PhD in Public Policy from Harvard, having graduated from the University of Sydney with first class honours in Arts and Law. Andrew is a past recipient of the Economic Society of Australia's Young Economist Award and a Fellow of the Australian Academy of Social Sciences.

22 Sep 202420min

Robert Feldman, CEO, President, and Founder of WOWS Insurance Services on Fixing California's Insurance Crisis Wowsinsurance.com About the Guest(s): Robert Feldman is the CEO, President, and Founder of WOWS Insurance Services. With over 25 years of experience as an insurance broker, Robert possesses deep industry knowledge, particularly in the Western United States. He is a recognized thought leader in the insurance market and has served as a speaker for the California Association of Realtors. His expertise focuses on innovative insurance solutions for homes, especially in high-risk areas prone to fires. Episode Summary: In this episode of The Chris Voss Show, host Chris Voss interviews Robert Feldman, CEO and Founder of WOWS Insurance Services, about the ongoing crisis in the insurance industry, specifically in California and other Western states. Robert discusses the growing challenges homeowners face in securing insurance policies due to the increasing prevalence of wildfires and legislative changes. This episode dives deep into how WOWS Insurance is using innovative strategies to disrupt and resolve these critical issues. As insurance companies are withdrawing from markets and leaving homeowners in peril, Robert's groundbreaking approach aims to stabilize and revolutionize the industry. From making insurance policies transferable from sellers to buyers, to addressing the oversaturation of markets and skyrocketing rebuild costs, the conversation is a treasure trove of insights. Whether you’re a homeowner, broker, or someone interested in the insurance landscape, this episode delivers valuable information on how to navigate these turbulent times. Key Takeaways: Disruption in the Insurance Market: The withdrawal of major insurers like State Farm, Allstate, and Nationwide from California is creating a crisis for homeowners needing coverage. Innovative Solutions: WOWS Insurance offers transferable policies and spreads risk to bring back stability to the market. Impact of Wildfires: Fire-prone states are grappling with increased costs and non-renewals, making it vital for homeowners to proactively seek reliable insurance. Consumer Awareness: Homeowners must be diligent in examining their policies and rebuild costs to ensure adequate coverage. Legislative Involvement: Government bodies are slowly recognizing and addressing these issues, but innovative market solutions are leading the way. Notable Quotes: "We're fighting the fight, and we're going to change, effect change in California and the Western United States as time goes on to roll." - Robert Feldman "The number one problem, first and foremost, is oversaturation of the market." - Robert Feldman "If you don't have insurance for a house, the only way you can have a buyer come in and buy it is if they're paying all cash." - Robert Feldman "We're fixing insurance. We're gonna bring carriers back into the market and help bring the rates down." - Robert Feldman "It's a question of not just an insurance look; it's getting everybody involved, all hands on deck." - Robert Feldman

22 Sep 202427min

Secrets of Market Disruptors: How to Innovate Without Failure with Warren Schirtzinger Hightechstrategies.com About the Guest(s): Warren Schirtzinger is a leading authority in the field of diffusion research and technology adoption. With several influential studies published under his name, Warren's work primarily focuses on understanding the factors that influence the acceptance and adoption of innovations, such as new technologies or novel inventions. He places a strong emphasis on understanding the role of risk perception and how it can influence the spread of new ideas or products in the consumer market. Warren is associated with hightechstrategies.com and diffusionresearch.org, where he extends his expertise to businesses aiming to minimize risk and effectively market their innovations. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss sits down with Warren Schirtzinger, a preeminent expert on diffusion research and technology adoption. Warren shares his extensive knowledge on how businesses can reduce perceived risks to increase the adoption of new innovations. Their discussion spans from historical examples, like Thomas Edison’s lightbulb and the automobile revolution, to modern scenarios including the iPhone and Amazon. Warren highlights three critical elements for successful innovation: end-user harmony, reliability, and safety in numbers. Listeners get in-depth insights into how companies like Amazon started with low-risk products like books and gradually expanded their offerings. Chris and Warren explore case studies such as the unprecedented success of Vermont's COVID vaccination program, the rise of Uber, and innovative guarantees that boost consumer confidence. This hour-long conversation is packed with valuable advice for entrepreneurs, business leaders, and anyone interested in understanding how to drive acceptance and adoption of new products and ideas. Key Takeaways: End-User Harmony: Understanding and aligning with the end-user’s needs is crucial for innovation success. Reliability and Commitment: Demonstrating long-term commitment and reliability can significantly reduce the perceived risks of new products. Safety in Numbers: Innovations adopted in a social or community context have higher chances of success. Examples of Success: Case studies like the transition from gas lamps to electric light bulbs and Vermont’s COVID vaccination program illustrate successful risk reduction strategies. Stage-Based Innovation: Gradual rollouts and stage-based changes are more effective than sudden overhauls in gaining user adoption. Notable Quotes: "People don't just jump on new things. In fact, they actually resist change." "The most successful companies, the founder is the customer." "Safety in numbers is a full 33% of the total risk reduction." "Try before you buy is one of the biggest elements of end-user harmony." "Amazon began with books because they were ultra-low risk, well understood, and had an established ecosystem."

21 Sep 20241h 9min

Transformative Kenyan Safaris with Karen Cleveland of Nunus Kenya Safaris Nunuskenyansafaris.com About the Guest(s): Karen Cleveland is the co-founder of NUNUs Kenyan Safaris, a company she started with her husband. With over 30 years of experience in corporate America, Karen transitioned into a role that combines her passions: she is a seasoned spiritual and mindfulness teacher, animal communicator, and safari experience guide. Karen has established a new company aimed at providing transformational safari adventures in Kenya, helping professionals reconnect with their inner selves through a unique blend of spiritual enrichment and thrilling wildlife encounters. Episode Summary: In this episode of The Chris Voss Show, Karen Cleveland shares her remarkable journey from corporate America to the wild terrains of Kenya. As the co-founder of NUNUs Kenyan Safaris, Karen discusses how she and her husband provide transformational safari experiences that reconnect people with nature and their inner selves. The episode dives deep into the unique offerings of her company, which include group and custom private safaris designed for professionals seeking adventure and mindfulness in equal measure. Karen elaborates on the different safari packages available, each tailored to provide a distinct encounter with the Kenyan wilderness. She highlights the benefits of unplugging from the digital world, the profound impact of face-to-face encounters with wildlife, and the importance of taking time for spiritual nourishment. Throughout the conversation, Karen reflects on her personal experiences and how they have shaped her unique safari offerings, making these adventures accessible and meaningful for people from all walks of life. Key Takeaways: Transformational Adventures: NUNUs Kenyan Safaris offers unique experiences that blend adventure, mindfulness, and self-care. Deep Connection with Nature: The safaris provide a profound opportunity to reconnect with nature and gain spiritual enrichment through encounters with wildlife. Tailored Experiences: The company offers a variety of safari packages, from budget-friendly to luxurious, catering to different needs and preferences. Unplug and Reflect: The safaris encourage participants to disconnect from their digital devices, promoting a deeper focus on personal reflection and awareness. Team Building Opportunities: The safaris are ideal for corporate team-building events, providing an adventurous yet reflective retreat for professional groups. Notable Quotes: "It's like looking into the soul of the world almost sometimes." "They have tropical beaches there in Kenya too." "I am happy to talk to anyone about Safari 24 hours a day." "You get a better experience with animals because they are not inherently afraid of people; you get a better connection." "Our safaris are designed to help participants reset, rejuvenate, and find lasting fulfillment."

20 Sep 202421min

The Long-Distance Leader, Second Edition: Revised Rules for Remarkable Remote and Hybrid Leadership (The Long-Distance Worklife Series) by Kevin Eikenberry, Wayne Turmel https://amzn.to/3TweCZK The new edition of this internationally acclaimed guide to remote and hybrid leadership comes with an updated and enriched framework for the modern workplace. It introduces new principles and retains proven strategies for effective leadership across distances. When The Long-Distance Leader was first published, it was pre-pandemic and remote work was in its infancy with 30% of managers leading at a distance—now that number is well over 50%. As more organizations adopt a remote workforce, the challenges of leading at a distance become more urgent than ever. The cofounders of the Remote Leadership Institute, Kevin Eikenberry and Wayne Turmel, show leaders how to guide their teams by recalling the foundational principles of leadership whether their teams are remote, hybrid, co-working, or something entirely new! The authors' "Three-O" Model refocuses leaders to think about outcomes, others, and ourselves—elements of leadership that remain unchanged, whether employees are down the hall or halfway around the world. By pairing it with the Remote Leadership Model, which emphasizes using technology as a tool and not a distraction, leaders can navigate the terrain of managing teams wherever they are. This second edition features updated exercises that ensure projects stay on track, keep productivity and morale high, and build lasting relationships, along with a new chapter on hybrid workplaces.

19 Sep 202445min