The Customer Success Pro Podcast

The Customer Success Pro Podcast

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.

Learn more at: thecustomersuccesspro.com

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Episoder(83)

Stop Doing Check In Calls and Turn Every Customer Conversation Into A Value Call

Stop Doing Check In Calls and Turn Every Customer Conversation Into A Value Call

Check out our team workshops: ⁠⁠https://www.thecustomersuccesspro.com/team-event⁠In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the evolving landscape of customer success,...

11 Mar 34min

How To Build A Revenue Success Plan Your Customer Will Actually Use

How To Build A Revenue Success Plan Your Customer Will Actually Use

Check out our team workshops: ⁠https://www.thecustomersuccesspro.com/team-event⁠In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical importance of creating effectiv...

4 Mar 26min

How to Prove ROI When Your Product Does Not with Natasha Evans

How to Prove ROI When Your Product Does Not with Natasha Evans

Check out our team workshops: ⁠https://www.thecustomersuccesspro.com/team-event⁠In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Natasha Evans, VP of Customer Growth ...

25 Feb 53min

2026 predictions: Will Customer Success become Account Management or Support?

2026 predictions: Will Customer Success become Account Management or Support?

Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the evolving landscape of customer success, em...

18 Feb 27min

From PLG to SLG: How to Rebuild Customer Success When You Go Upmarket with Alon Ahronberg

From PLG to SLG: How to Rebuild Customer Success When You Go Upmarket with Alon Ahronberg

Enroll in RevUP Academy: https://thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Alon Ahronberg, VP of Customer Success at Atera. They...

11 Feb 51min

Turning Renewals into Predictable Revenue Forecasts and an Upsell Pipeline with Emma Lampert

Turning Renewals into Predictable Revenue Forecasts and an Upsell Pipeline with Emma Lampert

Signup for RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, host Anika Zubair sits down with Emma Lambert, VP of Customer Success at Ably,...

28 Jan 56min

The 3 Revenue Levers Every CS Pro Must Master in 2026

The 3 Revenue Levers Every CS Pro Must Master in 2026

Join the FREE RevUP Masterclass: https://thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical revenue levers that customer succ...

21 Jan 19min

The One Thing That Turns You From Task Doer To Revenue Advisor

The One Thing That Turns You From Task Doer To Revenue Advisor

Join the FREE RevUP Masterclass: https://thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the importance of shifting from a task-driven ...

14 Jan 25min

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