Experiencing X4
In early March of 2023, thousands of experience management professionals from across the globe gathered in Salt Lake City to take part in the 2023 Qualtrics X4 Summit. Featuring keynote speakers like ...
28 Mar 202327min
Patient vs. Customer Experience
When it comes to your health or the health of a loved-one, it gets personal. That's why it's so important for healthcare providers to pay attention to the patient experience (PX). It can be different ...
21 Mar 202323min
Concerts, Conventions, and CX
Attending concerts, sporting events, conferences, and other gatherings is a big part of our culture and could easily be considered the pinnacle of experience design. But there are so many elements tha...
14 Mar 202331min
Your CX Career
There have been many guests on this show, each with unique stories and backgrounds about their path to becoming a customer experience professional. But we haven't often discussed how YOU can develop y...
7 Mar 202328min
Putting the Humanity Back Into Patient Experience
Healthcare in the United States is a complex, and often a divisive subject. With some healthcare companies focused on the bottom line, family practitioners can get overwhelmed and have little time to ...
28 Feb 202327min
Setting Employees Up for Success
Customer experience is a wonderful blend of listening and understanding our customers, while creating the right actions to deliver amazing experiences. But putting all those pieces together is a tall ...
21 Feb 202325min
Service Design
Most CX pros are familiar with customer journey mapping – the process that identifies the path customers take when interacting with your company. We've done a few episodes on it already and you can ch...
14 Feb 202328min
Creating Superfans
Customer experience pros know that one of the many indicators of a successful CX program includes how many promoters you have among your customers – often measured using the Net Promoter Score. The mo...
7 Feb 202329min
