Close That Loop!
It's a common practice in customer experience, and a vital one: closed-loop response to customer feedback. Simply put: you need to make sure you respond to customers in a timely and appropriate way. B...
7 Jun 202228min
Thank You for Your Service
One of the best institutions to learn leadership skills is the military. Veterans often become some of the best business leaders in their fields. So how does military life translate into becoming an e...
31 Mai 202229min
The Revolutionized Contact Center
For many companies the call center (or "contact center") is the frontline of their customer experience. And the past couple of decades have seen the channels in which customers can interact with your ...
24 Mai 202229min
The Story of Customers and Employees
As more companies realize the potential of a customer-centric culture, the discussion around how your employees' experiences can affect your customers' experiences is becoming more prevalent. Employee...
17 Mai 202228min
This Data or That Data?
In a world that generates thousands of terabytes of data every single day, it's important to be a little picky on what type of data to gather. Customer experience professionals rely on data to underst...
10 Mai 202227min
Live with CXPA: Communication Strategies for CX Leaders
Steve Walker hosts another Live with CXPA event with guests Mark Slatin, senior vice president and director of CX at Sandy Springs Bank, and Ann Schrader, CX strategist at Farm Credit Service of Ameri...
3 Mai 202255min
CX For Start-ups, Part 2
In Part 1 of "CX for Start-ups" guest Jen Batley discussed why it's so important for new companies to really be in-tune with their customers. Knowing their needs while providing a product or service t...
26 Apr 202219min
CX For Start-ups, Part 1
New business owners have a lot to think about when trying to get their company off the ground, and hopefully one of the many things in their mental "to-do" list is customer experience. We've always ma...
19 Apr 202219min
