The C-Suite Elite
On the 100th episode of The CX Leader Podcast, host Steve Walker interviews his friend and mentor Dwaine Canova, CEO of Zynity, a company that provides online tools for organizational Leaders. Dwaine ...
21 Jan 202024min
Spinning-off without getting dizzy
Corporate changes such as spinning off a part of a company or rebranding can have dramatic effects on customer experience, so tooling your CX program for the disruption is critical. Pat Gibbons guests...
14 Jan 202025min
Putting the "customer" into customer experience
It's easy for companies to look at data and make assumptions about their customers' needs, but truly placing the customer central to your business means considering them in all business decisions. Hos...
7 Jan 202023min
AI, YOLO, and Trends into 2020
As 2019 comes to an end, Steve welcomes Walker colleagues Sonya McAllister, Brad Harmon, and Troy Powell back to the podcast for a discussion on what they felt was significant for CX in 2019 and predi...
17 Des 201929min
Experience Management 101, Part 2
Steve welcomes back Aimee Lucas form the Qualtrics XM Institute to discuss the six competencies CX leaders need to have to maximize their experience management efforts.
10 Des 201921min
Experience Management 101, Part 1
Experience Management, or "XM", is a newer term in the area of customer experience and CX professionals will certainly be hearing more about how XM will impact their programs. Steve welcomes Aimee Luc...
3 Des 201925min
Thanksgiving
It's Thanksgiving here in the United States and we've dedicated an episode to sharing some short stories of customer experiences that made a positive difference in people's lives. Producer Chris Higgi...
26 Nov 201910min
Birds of a Feather
Like any other profession, CX professionals need to stay up-to-date on best practices, find new ideas for programs, and learn how customer experience works in other companies. Many resources exist to ...
19 Nov 201927min
