The Story of the Customer
Customer experience professionals work with a ton of data, but often find that they don't have time to read some of the most insightful sources of information: customer comments. Steve welcomes Joyce ...
16 Jul 201920min
It's Party Time!
Guest host Pat Gibbons welcomes Walker expert Dereck Mobley for a discussion on how customer experiences professionals can plan corporate events around customer feedback to bring better awareness of y...
9 Jul 201918min
From Patrons to Customers
Continuing the Best Practices series, Steve welcomes the chief customer experience officer for the Columbus Metropolitan Library, Alison Circle, for a discussion on CX within the not-for-profit space ...
2 Jul 201925min
Don't just use your gut
For a discussion on how to move a not-for-profit organization from making decisions based on gut instinct to utilizing customer feedback, Steve welcomes Andrea Krohnberg, senior director of customer e...
25 Jun 201923min
Meeting in a Box
Finding time and methods to communicate CX efforts across a company with 900+ employees can be challenging. Steve welcomes guest Mark Slatin to discuss how Sandy Spring Bank synchronizes all their CX ...
18 Jun 201925min
Bouncing Off Guardrails
Continuing the series focusing on best practices, Steve welcomes Nick Frunzi, chief customer officer at Esri, a world leader in GIS mapping and spatial analytics software, to discuss the importance of...
11 Jun 201925min
What to do with all this data
In the first episode of a new series focusing on best practices for CX professionals, Steve welcomes Jessica Gregory, associate vice president for advisory services and analytics expert to discuss how...
4 Jun 201917min
Rock Stars and Fixer-Uppers
An episode recapping the 2019 CXPA Insights Exchange with guests Pat Gibbons and Chris Woolard, hosted by producer Chris Higgins.
28 Mai 201919min
