X4 Recap
Steve along with Walker's own Sonya McAllister, Brad Harmon, and Jamieson Prala discuss what they experienced at the Qualtrics X4 Summit in Salt Lake City.
19 Mar 201919min
Buy-in From the Top
A discussion on the importance of executive support and for your CX program and how the organization's culture can make or break your CX efforts. Steve welcomes customer experience leaders Brian Danie...
13 Mar 201923min
Turn Back Time: The Creative Moments
Producer Chris Higgins takes us on a journey to previous episodes to explore some of the more creative moments in the CX Leader Podcast.
6 Mar 201915min
Turn Back Time
Producer Chris Higgins hosts an episode listening to a few memorable moments from the past year of the CX Leader Podcast with Steve Walker.
26 Feb 201915min
Is B2B CX behind B2C?
Steve welcomes back Bob Thompson, CEO of CustomerThink Corporation and is also the Founder and Editor-in-Chief of CustomerThink.com, to discuss the perception of B2B CX trailing in progress from B2C a...
19 Feb 201922min
B2B vs. B2C
Steve welcomes back Walker expert and vice president of advisory services Brad Harmon to discuss the differences in approach to customer experience between B2B and B2C businesses.
12 Feb 201923min
The State of Customer Experience
In a nod to the Presidential State of the Union address, Steve welcomes back guest Dr. Troy Powell for a discussion on the current state of the customer experience space and trends in the industry.
5 Feb 201922min
Human-centered Design
Steve welcomes to the podcast Kerry Bodine, founder of Kerry Bodine and Company, to discuss the important of user- and human-centered design in customer experience and Kerry's thoughts on trends and h...
29 Jan 201924min
