Empowering CX with Actionable Information
In the fourth episode of the CX technology series, Steve discusses the perspective from the technology provider with Kirk Baetens who is a global partner manager for Qualtrics, a world-class provider ...
11 Sep 201816min
The Pitfalls of Tech
CX pros and business leaders rely on technology to provide the data and analysis of customer feedback, but it's too easy to get stuck in the mud. Steve welcomes Walker technology experts Ryne Fanning ...
4 Sep 201821min
What's your goal?
In a continuing series on technology, Steve welcomes Mike Grindstaff to the podcast for a discussion on getting the most out of your technology and how to gauge success by defining your goals.
28 Aug 201815min
Let's Talk Tech
In the first of a series of episodes devoted to technology, Steve welcomes Brian Kovacs, chief information officer at Walker, for a discussion on why it's critical for CX leaders to be knowledgeable a...
21 Aug 201816min
Improving the patient experience
The phrase "healthcare is broken" is often used to describe the health services industry in America, but what does that mean? Steve welcome the co-founder and president of OurHealth, Dr. Jeff Wells, a...
14 Aug 201823min
A real-world SPRINT
In the third episode of the Change Management series, Steve welcomes back consultant Jack Walker and first-time guest Britt Kennedy, a director of customer intelligence from Sysco, to describe how the...
7 Aug 201817min
SPRINTing to a solution
"Death by meeting" is a popular term, and it's not uncommon to see businesses attempt to conceive and launch new solutions or products over a period of weeks - or months! But in the customer experienc...
31 Jul 201817min
You need to drive action!
CX experts are often on the front-lines of instituting changes to better the customer experience, but it's not an easy task. Steve welcomes back Walker expert Noah Grayson to begin a three-episode ser...
24 Jul 201819min
