The CX Leader Podcast | A resource for customer experience leaders

For some people, getting excited about a new project means diving right into the "fun stuff." Working to fix up that cool classic car you just bought, or painting a landscape that inspired you. The te...

18 Jul 202326min

Producer's Note: During the summer months we'll be re-releasing some of our favorite episodes for our "Summer Encore Series." This episode was originally on December 8, 2020. We loved how our guest hi...

11 Jul 202327min

Producer's Note: During the summer months we'll be re-releasing some of our favorite episodes for our "Summer Encore Series." This episode originally dropped on April 20, 2021. We really liked this ep...

4 Jul 202330min

Producer's Note: During the summer months we'll be re-releasing some of our favorite episodes for our "Summer Encore Series." This episode originally dropped on November 12, 2019, and we loved the cre...

27 Jun 202325min

In the grand scheme of things, customer experience is still a newer practice. While it's growing as companies and organizations realize its potential, there are still few options for formal education ...

20 Jun 202328min

Starting a CX program in any organization can be difficult. And one of the more challenging aspects of spinning up a new program is getting your company – especially leadership – to make it a priority...

13 Jun 202332min

We've mentioned the Customer Experience Professionals Association more than once on this podcast. The CXPA offers excellent resources and networking opportunities for CX professionals, and one of thos...

6 Jun 202327min

Producer's Note: this is an encore presentation of Episode 219, originally released on May 31, 2022. One of the best institutions to learn leadership skills is the military. Veterans often become some...

30 Mai 202330min