Customer Lifetime Value with Sean Moss
Sean Moss, Co-Founder & VP of Scoutnet and StellaNStone.com, joined us on the Contact Center KPI podcast!Our KPI for this episode is Customer Lifetime Value (CLV). CLV is often complicated and most co...
11 Okt 202325min
First Call Resolution with Tom Moskal
Another episode of the Contact Center KPI podcast has dropped.It's 🔥.Tom Moskal, VP of Global Client Services at OP360, joins us to talk all about First Call Resolution.Our second guest to choose thi...
28 Sep 202319min
Customer Satisfaction Score with John Hoyt
John Hoyt, Associate Director of Operations Training & Quality Assurance at Kin, joined us on the Contact Center KPI podcast for another stellar episode.This conversation was all about Customer Satisf...
14 Sep 202316min
First Contact Resolution with Amas Tenumah
Another episode of the Contact Center KPI podcast has dropped 💥Our special guest is Amas Tenumah - Author, Consultant, and Co-Host of The Contact Center Show.We're talking all about FCR (First Contac...
24 Aug 202320min
Net Promoter Score with John Walter
Greg Reffner, CEO & Founder of Abstrakt, interviews our very first guest... John Walter, COO at ZMAXINC and host of the CX, AI, and Outsourcing Podcast.John crushes the first episode on Net Promoter S...
10 Aug 202322min
