How to Build a Loyal Team of Reliable Technicians
Are you afraid to implement changes in your business because you don't want to lose employees? If so, you're not alone. In this episode, a contractor friend of ours Don Hilderbrand of PlumbSmart Techn...
21 Jun 202148min
Inspire Customer Loyalty with Wow-Factor Service
What is guaranteed to make your business stand head and shoulders above the competition? Wow-factor service is the key! When you go the extra mile, you inspire loyalty in your customers. Learn how as ...
7 Jun 202146min
Three Keys to Finding Freedom in Your Business
Danielle Putnam sat down with contractor, consultant, author, and business coach, Rob Matheny on TNFR Podcast to discuss the million-dollar question: How can you build freedom in your business? In oth...
17 Mai 202130min
HVAC Contractors' Biggest Missed Opportunity: Evaluating and Improving Indoor Air Quality
HVAC Contractors are in the perfect position to improve their client's quality of life by helping them achieve optimal Indoor Air Quality. But how do you price IAQ assessments and solutions? And what ...
3 Mai 202135min
How to Train Your CSR's
Customer Service is a lost art. It's time to re-learn how to provide quality customer service to our customers. Check out this podcast video and enjoy! Questions? We'd love to talk to you. Check us ou...
18 Apr 202123min
How to be Profit First in Your Service Company
In this episode of The New Flat Rate podcast, Danielle Putnam speaks with Susan Frew, Certified Profit First Coach, contractor, and author of The Pufferfish Effect, about Profit First and her failures...
6 Apr 202124min
Common Sense Marketing for Service Contractors
Still confused as to what to spend your marketing and advertising dollars on? You already know that getting solid leads is essential to continued success in service contracting businesses. Marketers a...
13 Jan 20212h 4min
Member Day- Getting Back Engaged with The New Flat Rate
Every month, The New Flat Rate hosts a member day webinar for our members! We love to share them on our podcast so that our members can review them at their convenience. TOPIC: Getting Started/Back En...
13 Jan 202150min
