Why There are Levels of Repair in The Book
Why we have levels of Repair in The New Flat Rate Menu Pricing Books.
2 Jun 20141min
SOS Equipment Pricing Preview
How to Review your equipment pricing preview in fifteen minutes or less.
2 Jun 20143min
How Do I Know When To Use A Higher Level?
This audio answers the question- "How do you choose the best level of Repair for the job?"
2 Jun 20143min
Multiple Repairs
Simplify how to price for multiple repairs, creating a terrific customer experience.
5 Mai 20144min
Ride Alongs
Stay in touch with your technicians and customer base by doing ride alongs with your techs. Find out if they are following the script and what are their results - they may simply be missing a small de...
5 Mai 20146min
What To Do With Your Trusted Advisor Status
You are solving your customers problem, but as the Trusted Advisor, it is also your responsibility to point out potential dangers or future breakdowns.
2 Mai 20146min
When Do You Become the Trusted Advisor?
Your customer had a problem, so they called you! They already have put confidence and trust in you because they called you...but during the service call, you actually become the Trusted Advisor.
2 Mai 20147min
The Presentation Script
The script, what to say when presenting a menu of options to your customer and how to allow them to choose which option they want.
25 Apr 20142min
