Why Leadership Is Changing — And What Every Manager Must Know Now
In this episode, Shawn Soole digs into one of the most pivotal topics in hospitality and beyond: leadership that evolves with the times. Whether you’re just stepping into a lead role or you’ve been gu...
10 Feb 16min
Behind the Bar with Shawn Soole: Stories, Struggles & Spirits
In this special “Get to Know Me” episode, Shawn Soole sits down without notes, filters, or industry jargon — and invites you into the story behind the journey. From early shifts and first pours to bui...
6 Feb 48min
Respect the Process | Hard Work Isn't Outdated, It's Misunderstood
In this Post Shift Shot, Shawn Soole tackles a tough but necessary truth: hard work and sacrifice still matter in hospitality — even in a world obsessed with shortcuts, instant success, and surface-le...
3 Feb 4min
Kris Hall on Burnout, Culture Change & Building a Healthier Hospitality Industry
In this powerful episode, Shawn Soole sits down with Kris Hall, co-founder of The Burnt Chef Project — a global initiative dedicated to improving mental health, work culture, and human connection with...
30 Jan 46min
The Hospitality Crisis Nobody's Talking About
In this week’s Post Shift Shot, I dig into how the rise of remote work is quietly impacting the hospitality ecosystem — from empty downtown cores to shrinking lunch rushes and unpredictable revenue pa...
27 Jan 6min
Ann Squires Ferguson on Bar & Restaurant Design That Drives Experience and Revenue
In this episode, Shawn Soole sits down with Ann Squires Ferguson, interior designer and hospitality space strategist, to explore how design shapes behaviour, influences service flow, and ultimately de...
23 Jan 49min
What Would $3 extra per head Mean to You?
Whenever I talk about training, the first question is always the same: “What’s the ROI?”In this week’s Post Shift Shot, I break down the real numbers behind staff training and show how a relatively sm...
20 Jan 5min
Michael Dargie on Creative Strategy, Storytelling & Making Your Brand Unforgettable
In this episode, Shawn Soole sits down with Michael Dargie — branding strategist, creative thinker, and author of BrandJitsu — for a sharp, no-fluff conversation on how brands are really built, why mo...
16 Jan 39min
