306 - I Hate That The Team Bashes Clients!
In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients aft...
25 Sep 202449min
305 - Frustrated With Taking Breaks.. And Not Taking Breaks
A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed and creates tension among the senior team. In th...
18 Sep 202452min
304 - How Do I Teach Accountability
A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being top team members to effective leaders who can mana...
11 Sep 20241h 1min
303 - Schedule Freaks The Team Out
How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice managem...
4 Sep 20241h
302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the...
28 Aug 202456min
301 - Out Of Compassion For Clients
This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss a...
21 Aug 202450min
300 - We Want Them To Love Their Jobs, Is That Too Much To Ask
A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentiona...
14 Aug 20241h 4min
299 - When Layoffs Hit Hard With Rebecca Rose
This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concer...
7 Aug 202450min
