UVP 130 There is No Going Back… What Is Our “New” Normal?
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are t...
17 Jun 202147min
UVP 129 The Parents on the Team Want to Leave Early!
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when peo...
16 Jun 202157min
UVP 128 When Clients Make You Uncomfortable
This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortable but hasn’t moved into “firing” territory. When a...
9 Jun 20211h 1min
UVP 127: Getting the Team to Raise Their Standards of Care
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from Dr. Great Medicine Desired. When listening to a rec...
2 Jun 20211h 5min
UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic these days - what do we do when clients ask the tea...
26 Mai 202142min
UVP 125: Bad Review Coming
This week on the podcast, Andy and Stephanie dive into a repeat mailbag question - what do we do when someone is in their first 90 days and their “review” is coming due and it is looking not so great....
19 Mai 202152min
UVP 124 What is With the No-Shows?
This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-show clients. There has been a lot of chatter in the U...
12 Mai 20211h 3min
UVP 123 Interview with Shawn Wilkie of Talkatoo
This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augments your current workflow by using speech-to-text ca...
6 Mai 202136min
